Air Canada Maple Leaf Lounge — Attraction in New York

First lounge I accessed with my priority pass. Right off the bat it was nice to have access to a relaxed and comfortable environment in the brutal transit camp called LaGuardia airport. The lounge is rather small in size compared to other ones I've been to. I do give them credit for how they've tried to make the best of an awkward space. Went here on a friday night around 7 and it was busy without being crowded. It says there is enough space for 72 people but I think it can accommodate about 35 without getting crowded. There are restrooms inside the lounge which is great. They have a no cell phone use area also which is nice if you want to get work done.

Now the negatives, first off there is barely any food on offer. When I went, there was 1 soup, crackers and a bunch of condiments. There weren't even any items that could pass for hors d'ouvres. The bar is sufficient but definatey more limited than what I've seen at other lounges. The wifi although free was pretty weak when we visited which was strange since the place is small to begin with.

Now, despite the shortcomings I was about to give the place a 4 star review because we were enjoying a relaxing time here prior to our flight. Felt nice to indulge in some conversation and drinks in a quiet and comfortable setting instead of over paying for tasteless, mediocre food and sitting in uncomfortable cafeteria chairs. However, in the midst of this moment of zen, the front desk lady came and informed us that we had to leave in 5 minutes. It all seemed a little abrupt considering she didn't tell us the place was closing in an hour when we walked in. Maybe 15 or 20 minutes notice would have been nice so we didn't have to chug our drinks. In addition to the lack of notice, the lady sort of hovered over us until we left which was a little off putting. The rest of the staff were really courteous though.

Almost a 3.5 but not quite. 3 stars is being on the...

This review is only directed at the front desk agent working at the lounge entrance pm on 8/20/25.

The service I received from her was extremely rude and unprofessional. She did not greet me, made no eye contact, and kept a completely blank expression. When she had trouble scanning my boarding pass, she mumbled the word “brightness.” I couldn’t hear her clearly and asked her to repeat herself - at which point she shouted “brightness” at me twice.

It is completely inappropriate in a customer service role to bark a single vague word at a guest instead of politely saying something like, “Could you please turn up the brightness on your phone?”

To make matters worse, after I entered the lounge, she began giggling with another staff member at the front desk. Whether or not it was directed at me, it came across as unprofessional, rude, and disrespectful.

This type of service is disappointing, especially when compared to the consistently courteous experience at the Chase Sapphire Lounge nearby.

That said, the lounge itself is good - clean, spacious, and the rest of the staff were friendly and helpful. Unfortunately, the front desk experience leaves a terrible first impression. I...

This is one of the WORST experiences EVER. I didn’t expect this from a Canadian company. First things first: we had a long layover at LaGuardia. Having a Dragonpass and finding an option on the app, we decided to visit this lounge. When we came in, it turned out that the earliest they’d let us in is 3 hours before the departure which is ridiculous. The lady at the reception wasn’t too nice, she said something about “Dragonpass and courtesy” and kept insisting on the policy even though the Dragonpass app didn’t say anything about this condition. We left and came back 3 hours before the departure. There were new people at the reception, we asked them to let us in. The new lady was rude and couldn’t explain anything. The other worker said that the lounge is full and it was already like that a few hours back (obviously, nobody told us this before). After I asked for the manager, they tried to convince me a few more times that there is no space and admitted that there’s no manager in there. I’m fully disappointed in Air Canada, LaGuardia and the people...