Mulberry Street — Restaurant in New York

While I hate the idea of taking business away from the hard working staff the lack of quality control is enough to sternly warn anyone away from this place. I understand that the bar is low for most of not all airport food but this place sets a new trend of unpalatable cuisine. I've had better overcooked microwavable meals. For measure I ordered the Maple Syrup Old Fashioned that was sweeter than diabetes. I hate sending stuff but the bartender happily complied and made me a solid drink. I was pleased and my faith was restored. For food I ordered the burger MEDIUM RARE. What I got was a dry brownish hockey puck in a bun. Honestly the pickle slices were as big as the 'burger' disk. I was shocked to the point of amusement. To avoid seeming like the difficult customer I quietly pulled the manager to the side to request a remake. She was sweet and accommodating. Problem solved, right.......? What came out after all this back and forth was the same greyish brown disk, but with a texture that felt raw. Not only was I hungry but now I was angry. I tried to bite in convinced my hunger would overtake my aggravation but after another upsetting mouthful I threw in the towel. This time the manager was not so nice. However I'd rather be a nuisance than curled over with a belly full of disgusting food. I told them to charge me for the fries and the drink although none of it was worth a fraction of the price. If you decide to eat here after reading this review, the joke is on you! Avoid...

On a trip that put me through LGA twice, I happened to eat at Mulberry Street twice. Coincidentally, I had the same waitress (Nasima) both times.

Nasima was minimalistic and unfriendly. Let me explain: minimalistic = she did the minimum and I had to look for her for anything that I needed. Unfriendly = she was cold, impersonal and had no personality or joy in her work.

The first time she served me, I thought that she was having a bad day. The second time (one month later), I realized that this is who she was and that she was allowed to stay employed although her manager was clearly aware of her attitude when I spoke to him. He told me that they were planning "some training" for all of their staff.

As I was leaving the restaurant on 10/31, I walked past the front podium in which two sets of customers were waiting to be seated and a young man (employee) walked up to the podium to get something (he wasn't the true host) and barked at the people standing there to get their own table. They were visibly shocked by his tone/voice, but obeyed and looked for their own table. I mention this second person as there is a culture of rudeness at this restaurant that is beyond one person.

Managers/leaders of Mulberry Street, please know that yours is not the only place to eat, even at the airport. Get your staff together and remind them that they are in the...

Absolutely pitiful. My wife and I stopped in while waiting for our flight. We sat ourselves per the waiter and ordered via the app that is placed on the table. My receipt ($110) hit my text message at 10:59. By 11:20, we still had not received our cocktails, nor our other soft drinks that we ordered with our meal. My wife went up about 11:10 and saw her cocktail sitting on the bar and the staff said "we're making the other one". I found the manager at 11:20 and told him I wanted my money back. They then tried to bring us our cocktails, but still no soft drinks, etc. The manager stuttered and stumbled and acted like he couldn't give me my money back. I demanded my money back and he went in the back for a few minutes and came back out and showed me that the "app order" did not hit their system until 11:14. I still asked for my money back - as it was getting close to time for us to board our flight home. He said that my refund would be sent to my email shortly. Guess what - NO REFUND! I will be disputing my charge with AMX and I WOULD HIGHLY SUGGEST ANYONE AT LAGUARDIA NOT STOP AT THIS PLACE OF BUSINESS. Had I seen the other reviews prior to stopping, I would not have stopped. This is a poor excuse for a NYC restaurant in a nicely renovated LaGuardia Terminal. Piss poor doesn't even get close to how bad...