If I could leave a negative rating, I absolutely would. Unfortunately, a 1-star review will have to suffice.
I frequent this Aldi every other week for my groceries, and I have never left as infuriated as I did today. The manager on duty, Cashima, demonstrated an appalling lack of professionalism and customer service.
The issue began with a simple request: I needed a price for a cupcake pillow. Instead of assisting, Cashima went out of her way to make the process unnecessarily difficult. She outright refused to help, stating that she was on break and that no one was available to price the item—then proceeded to walk off without any attempt to resolve the matter.
Given that there were multiple associates at the registers, I raised my voice to ask if anyone else could assist. Instead of addressing the request professionally, Cashima chose to escalate the situation, yelling back that she would “officially” not help me. Shockingly, she then made inappropriate remarks about my daughter, insinuating that “the apple doesn’t fall far from the tree” after I questioned why she was even bringing my child into the conversation.
Despite the blatant disrespect, we patiently waited 15–20 minutes for her break to end, as my daughter was eager to purchase the pillow. When Cashima returned, I politely asked once again if she could assist in pricing it. Her response? A flat-out refusal—stating she would not help because I had previously raised my voice to request assistance. This level of unprofessionalism is simply unacceptable.
After aimlessly wandering around the store, she finally assigned an arbitrary price of $20 to the item, providing no proof or verification. She then dismissively handed me the pillow and said, “It’s the last one—do you want it or not?”
How someone with this attitude and disregard for customer service holds a managerial position is beyond comprehension. Aldi, I strongly urge you to address this unacceptable behavior. No paying customer should be subjected to this level of disrespect and negligence.
