PureGym - Formerly Blink Fitness — Attraction in New York

The transition to Pure Gym has been horrible. They will only allow you access to the gym membership you pay for if you download their app on a smartphone.

Their website is intentionally broken. You cannot use the browser of your phone or any other means of scanning in. Good luck people without smartphones, people who forgot their phones, people who are out of storage space, people who have old phones unable to be updated to run new software, or people that simply do not want another app on their phone trying to aggregate their personal data to sell. And, insult to injury, the passwords of all gym members were mass reset. If someone knows your name, email, and birthday—extremely public information for most people—they can access your home address, phone number, and bank information as a treat.

This place hates you, to the point there is no option for canceling besides using the app you explained is not an option for you for any of the above reasons.

In fact, they fully pulled up my active account and denied entry because I could not add their app on my device at the time of my visit. The staff was extremely unnecessarily rude about it as well. Slamming their hands on the desk and giggling. If you want to go to a crowded gym where the staff belittles you for asking politely if there is another way to use the gym membership you pay for, this is the place!

I eagerly await the class action that is almost certainly coming for trapping people who don’t have smartphones, and did not consent to a smartphone-only gym, in...

I’ve been a memeber of blink for sometime now. I go to this blink because it’s in my work area, so I come for like 30 mins then leave. Been doing this for months. Yesterday around 3 o clock in the afternoon I went to try to go get a quick arm/chest workout in on the machines on the first floor (like I’ve been doing for MONTHS with no problem) loyal member.. I go in yesterday and a girl at the desk tells me I can go in because I’m going to mess up the machines because I had on soft cargo pants. Not jeans! Pants! 🤔🤔 i asked her if she was serious I always come here in CLEAN cargo pants to try to get a quick work of in. She says “okay you can go in, but only this last time” huh???!!!!!!! I’ve been paying for this gym for months with no issues and now you want to tell me I can’t work out because “people may complain” I left and didn’t go back.. first time I’ve seen this lady there btw. The other staff are always cool, they always see me in the same cargo pants and they leave me alone. But because of how I felt yesterday. I want to cancel my membership with blink. I did not feel the love that I normally do. Very annoyed and felt...

A decent gym for the price, but there isn’t enough equipment/space for lifting weights, so expect to be waiting around if you want to do anything but cardio. Also be aware that there is an annual $50 maintenance fee, which was significant for me as I chose this gym because of the low price they advertise.

Cancelling was very difficult. I went in person to cancel (like they told me to), but called me repeatedly afterwards saying I owed them money, and that they had no records of my cancellation. I told them repeatedly I did. They said they would check the security footage and generally look into it, on multiple of the calls. They never did, and just continued to harass me. In the end I paid them for extra months. Oh well.

EDIT - thanks to the owner for the response! They were indeed very clear about the cancellation policy when I signed up. I thought I was following that policy by trying to cancel in person, but it was a while ago and maybe that’s against their policy? I don’t believe that to be the case but...