Brandywine The Savoy by Monarch — Attraction in New York

I suppose it could be worse, so we'll assign 2 stars. Very understaffed. Some staff are nice and helpful and caring, others are useless and clueless. The issue with a place like this is the necessity to rely on the staff and when staff members are unreliable, as was often the case here, it is impossible to feel comfortable with the staff or the environment. I would agree it was probably not the best fit for my mom, it was clear all they wanted was money and all they're after is money, so they either should've never accepted her, or addressed the fact the were unable to properly accommodate her. I highly, highly recommend doing extensive research before entering an elder family member into this type of environment. I suspect a family member it that is fully able to handle themselves and potentially live on their own, but you simply want a senior community for them to live in, this could be a good fit, if you think it's worth an ADDITIONAL $3,000+ per month as compared to standard rent if they we're living on their own. No one is going to encourage them to do activities and participate in the events, so they will need to be willing to do those things on their own. Otherwise, this place is a Complete waste of time and money if you don't have plenty of...

Mom has been living at Brandywine Living at The Savoy in Littleneck for a little over a year now.

She had initially moved into a residence owned by another company and had lived there for a few months. However, we found their management team to be unsatisfactory and ultimately decided to relocate her to the Brandywine.

We are so happy we did this. It was undoubtedly the right decision.

It's the people who make the difference. The staff at the Brandywine are caring, responsive, warm, accommodating, and kind. When I walk with Mom around the building, she is constantly being greeted by name. The receptionist at the front desk always compliments Mom on her smile.

The activities coordinator is adept at adding engaging fun to each day, whether it be games or crafts or bringing in entertainers for sing alongs--there is always something going on. I love hearing Mom tell stories about what is happening there. The only time the hallways seem to be empty is at meal times. :)

I live out of state, on the other side of the country. It makes all the difference to me that people who care are...

We stopped here hoping to tour the facility as it was on our list of options for our parents. There was a memorial service today on the LIE for the EMT/911 NYPD responder that was murdered senselessly on Thursday (Lieutenant Russo-Elling). I asked my husband to pull in the front of the facility while he parked in order to use their restroom as I was not expecting to be in traffic for that long. When I walked in I asked for the restroom, BOTH employees one with guests and one at the front desk stopped what they were doing to make sure I was not able to proceed. I didn't bother to tell them we were there for a tour bc their inability for compassion and hospitality was a clear sign for me that I would not put my family members there. Idk the specifics of their facilities or their care, but I'm a firm believer in first impressions. Had they known I was a possible customer, the treatment would have been much better. Unfortunately, for us, this lack of patronage was indicative of their true colors. This was a definite NO...