Carvana New York City — Attraction in New York

Wow, where do I even start!!?? The process was so easy(until it wasn't) I bought the car on a Saturday,got them all the documents the website said were needed,and my delivery was scheduled for Monday. I called to be sure and found out I needed another form from insurance so I got it. I was then told that's it you are good for delivery Monday 7pm!!..4 hours prior to delivery I get a text that the delivery will be delayed a week!! I just sold my car the day before!! I called and was told I need to sign this form so they sent it to me with an overnight FedEx label and said if they get this by tomorrow I can get the car the next day.i got the form out asap!! I called the next day they said they didn't get it,I said that's funny this tracking # says person x signed for it at 9am!! They magically found it but all of a sudden I couldn't get ot delivered the next day!! Everyday for the rest of the week I needed to sign a new form,and even face time someone to notarize something..it was torture,every time I called I got a different answer!! I thought the car was never coming.it did a week after promised and guess what!! They're still texting me that I need to register the car!! Wtf are they talking about my car is registered with plates,they're saying I have temporary tags which is FALSE my plates are made of metal..been driving the car for a week and the nightmare still isn't over,they won't leave me alone..by far WORST car buying experience EVER.they say it's because I live in New York and the rules are different..if you're in New York STAY AWAY!!! customer service reps are very nice and seem helpful..until you find out the next day that what you were told was wrong!!! Oh and you think they would care that I spent HUNDREDS of dollars for travel to work that week I had no car but nope not even an apology!!!

2/7/2025- heres an update, the car they overcharged me for is now worth $4,000, but I still owe...

Updated post. If you find your concerns are not being addressed or just horrific customer service is what you are getting. Be sure to ask for the escalation department. I did and they addressed all of my needs and then some. I purchased and received my vehicle in mid November of 2019. I also made certain to purchase the extended warranty (pre-owned vehicles should always be purchasing such as you don't know the history or underlying problems, not to mention just because you have x amount of time, 9 times out of 10 things go wrong soon after that temporary warranty expires). In purchasing my vehicle in the winter, turning on the ac to see if it works is not factual. Some vehicles won't even turn on air conditioning. Come following April on a hot day, I found it not to work. Spoke with escalations explaining cause and effect and they graciously sent me the $50.00 deductible (fee my extended warranty requires for repair) and had the problem fixed. I was soooo elated to have them do the right thing that I recommend Cravana to everyone I know.

Posted November 2019 - The worst experience ever!!! ALFREDO SUCKS!!!! He does not have the comprehension skills necessary to do the job. He repeats the same question over and over even though you give the answer. Waste of space and time. All I wanted to know was if I could go and pick the car up in Philly (live in Fairfield County, Connecticut). Please check and see if possible but DO NOT CHANGE MY DELIVERY DATE (in the event I am unable to do so)!!! Dumb ALFREDO changed my date WITHOUT my authorization!!! Now I have to scramble to make arrangements for transportation that I should not have to do. I then am told by ROBBIE that he was able to fix my date back to what it originally was. ONLY TO FIND THAT IS FALSE...... MY ADVICE IS IF YOU USE THEM DO NOT EXPECT TO RECEIVE YOUR VEHICLE WHEN THEY CONFIRM. ITS...

The people AT Carvana NYC were so friendly and wonderful. Hector, in particular, was really helpful!

The process after getting your car, to get things repaired in the 100 day warranty is a total nightmare, however. So, have someone with you (mechanic friend) to check everything out with you to make sure you don't miss anything big. Sure these are used cars - but an example of a pain was the heater wasn't working day 1. I thought "no big deal, I'll schedule something with their approved dealer." When I got to the Pep Boys, is when it went downhill. I had to schedule through Silver Rock first (not specified on their app when you click "book service") and on top of that Pep Boys was just unhelpful and would have loved not having to work with them. When I got ahold of Silver Rock, the issue had to get approved FIRST (so if there's something serious with your car, it could take up to 2 full days for them to approve the repair, cutting into your 7 day return period and taking precious time away from your 100 day warranty). Then Pep Boys told me they couldn't do the actual repair and a dealership would have to. Then, Silver Rock told me it had to be a dealership that also allows a transfer from them. Lol. It was such a mess, and I can't imagine having a much more serious issue on their hands.

They also don't do any kind of detailing and at the very least, they did not check my dash or remove the wheel locks that did NOT have a key to them (had to find a tire shop to agree to remove them safely). The dash had a literal checkbook that belonged to someone, old wheel locks (no key), and some fuse things.

Just be mindful that their "checks" are extremely bare minimum and you should have someone knowledgable with you at pickup, as well as fully understand the return period and what...