Empire Rent A Car — Attraction in New York

Empire Rent A Car was a LIFESAVER at the very last minute. I had previously booked a 15 passenger van in June 2025 with another company. The other company called me and left a message less than 24 hours of me picking up the vehicle telling me that, "due to unforseen circumstances with the maintenance of the vehicle wasn't up to par on there end for the van rental."

At this point I didn't know what to do but I know I couldn't let everyone down since this trip was planned two months in advance. I said a little prayer and started to make phone calls to friends and family members to inquire about another van rental company. I was referred to Empire Rent A Car, and when I tell you they DID NOT DISAPPOINT......they DID NOT! When I called, I spoke to Gloria (Empire Employee), she was very professional and helpful. Gloria gave me reassurance that the van would be reserved and ready for pickup. I would recommend this company 1000% to anyone who is in need of a van...

Rented a 15 seater van over 3 months in advance, checked to see if everything was set a week before and called the day before getting the van. A woman reassured me that the van was at this location and that it would be ready for pick up. When I arrived I had to wait 2 hours before getting a proper working van from Queens. I also asked for a trailer a few days before to go with the van and at first the woman told me that the price would be $375, but it later changed to $400. This was an extreme inconvience to my family and I because our trip was thrown off schedule waiting for the van. However, I do appreciate the people at the front desk trying their best to help my family and I. They also have reasonable prices for their rentals.I hope that this will not happen to...

WOULD NOT RECOMMEND!!!The service here is scrappy and they lied by omission. They told me $1034 to rent a 15-seater for 4 days (Fri to Mon)+ a $300 deposit. After spending 3 hours in the office to rent the vehicle they ran my card for $1211.94 + $100 authorization costs. After I dropped the vehicle off Monday about 5:30pm, they charged an additional $340. This included cleaning cost for $78(they have to clean the vehicle for the next customer) we took all the rubbish out, we just didn't vacuum it. Another $236 because I didn't return the vehicle the exact time that I got it. There was a lot of small charges on my bill taxes and insurance they claim- overall a bad experience for me. I WOULD NOT RECOMMEND...