NYC Pet Services — Attraction in New York

My recent experience with the employees at this location have been unprofessional, atrocious, and utterly obnoxious.

This began with an unpleasant interaction with the groomer at this location. She is very good at her job, and clearly loves the animals she works with. But when she needed to cancel unexpectedly, she was rude and dismissive of our requests for a sooner appointment once she returned.

On April 7, we made an appointment to see Jenn for April 18. On April 17, Jenn messaged us to say she was sick and would need to cancel. We were understanding, and expected to hear from her as soon as she was better. By April 21, we hadn’t heard from Jenn, but she started posting on IG, so we assumed she was feeling better and reached out. The soonest appointment she would offer was for May 4. We attempted to reason with Jenn, and requested a sooner date. All she did was emphasize that she couldn’t control being sick and did not offer us a better solution. She expressed that she understood if we needed to find a new groomer. We thanked Jenn for her work and informed her that unfortunately, we would need to have our pup groomed as soon as possible, and decided to seek service elsewhere.

In response, Jenn sent unprofessional, inaccurate and unnecessary messages to us. She went on to block us when we expressed how disappointed we were with her responses —not the content, but her disrespectful tone, and disregard of facts and reality. I was nothing but respectful and grateful toward her; I remain absolutely shocked by her unwarranted reaction.

Jenn’s colleague at NYC Pet Services, Beth, has shown similar behavior. She has now messaged me on my social media account unnecessarily, as she has nothing to do with this situation, nor have I ever interacted with her before this. I’m astounded that any employee working for a business would think it is appropriate to send a customer a direct message on social media, to provide commentary on anything that she is not directly involved in, and offer her unsolicited opinions on the situation.

Beth used my account information, provided strictly to establish a relationship with this business, to do a public search and mentioned my place of work to me. Beth has taken it upon herself to insert herself into a situation that would have blown over and has nothing to do with her, and proceeded harass me, and threaten me.

I’m more disturbed and upset by Beth’s unprofessional and unwarranted outreach to me, since we have never had any type of relationship, and it was not her place to do so. She spent a better part of this morning messaging me despite my expressing confusion about her point of outreach— she is not the owner and is not involved with this in any way shape or form.

Had it not been for Beth inserting herself, this situation may have likely had an entirely different outcome. This entire experience has been so upsetting and...

Last week we called to see if they would have availability to board our rescue pit so we could go away for a few days. We requested a Monday -Thursday boarding in one of their more expensive private rooms they offer because he doesn’t like other dogs in his personal space. We spoke to the owner Sam and she said that they did have availability but would just have to meet our dog to see how reactive he is when walking by other dogs. We said sure and the earliest availability she had was for the following Thursday, which was a long wait considering we called on a Wednesday, but we agreed anyway. When it came time for our appointment, Samantha wasn’t even there and her assistant had to call her to tell her that her appointment was there. While waiting, our dog was showing no signs of aggression because there were no dogs in the area. In fact he was crying because he hates car rides. When the phone was passed to us, all Sam could tell us was that she couldn’t take our dog because he was too aggressive. Mind you, she is not in the building and she has NOT MET THE DOG. All she said was according to what her assistant said, he’s too aggressive. This place is highly unprofessional if you, as the owner, forget or neglect the fact that you made an appointment to meet a possible client and then turn them away without actually meeting them, ultimately wasting their time. (Especially because we had to take hours off from work). Their website says they DO NOT breed discriminate which is ultimately a lie because I’m sure the ONLY reason they turned us away is because my dog is a pit. Even though once you actually MEET him, he is the happiest and sweetest people loving dog ever. I’m actually happy we don’t get to experience this business because if the owner and staff neglect to do their job properly when meeting a dog, I can only assume how they treat the dogs that they do get. STAY AWAY from this false advertising business if you can because they lost my trust...

My Yorkie was bit by another dog at this daycare. She has a bruised left eye, scratches on the left of her face, and three stitches on her head from the laceration. I understand accidents happen, and the dogs are unpredictable. But, the staff and owner of this business are unprofessional and incapable of handling situations like this.

They did not follow any of my instructions or basic emergency protocols, so my dog waited outside in the sun and with no water until I arrived (only to find out that the vet was not available for hours- they did not care to call the daycare or check-in when they arrived.) The staff applied unknown glue/powder in the injured area, which caused an extra cut and stitch to remove the glue/powder.

The staff and owner continuously blamed my dog for what happened: "she was barking at a medium-sized dog's face...she kept going back to him" and "she, as we all know, likes to bark in all the pup's faces". The owner continued to emphasize my dog's barking and made me feel like this is my dog's fault for what happened. I understand my dog barks, but no customer wants to hear that what happened is because "she started it".

Moreover, when I reached out to the owner after a few days (because she did not care to follow up with me), she made me feel wrong for being upset. The owner used her past experience of when a similar situation happened with her dog, she understood, or how she takes her child to a park and accidents happen.

The owner showed no responsibility or professionalism when the accident happened to now. They might appear to be "friendly" and "loving", but when accidents happen, the business is clearly incapable of handling...