Sona Chaandi Inc — Attraction in New York

I've been seeing this store's videos on TikTok for a while and really loved their collection. That’s why my mom and I visited their store around July 14th or 15th. I bought a nose ring, finger-ring and two small earrings.

While purchasing, my mom specifically asked the salesgirl if they had an exchange policy in case something didn’t work out. She clearly stated that exchanges are allowed within 3 days with the original receipt, which we had. So we went ahead with the purchase. They don’t allow customers to try on jewelry at the store they said it's a hygiene issue post-COVID. While I understand the concern, most other stores do allow trying on items like nose rings, especially when fit and size matter.

When I got home, I realized the nose ring I bought was made for the right sideof the nose, but my piercing is on the left side. The design wasn't reversible, and I couldn't tell in-store because of their no-try-on policy and lack of mirrors.

So two days later, I went back to exchange the nose ring for the left side version. Despite having the slip and they refused the exchange, saying it was a final sale. I reminded them of what the salesgirl had said and tried to explain the situation, but they were completely unhelpful. Honestly, I’m very disappointed. Their jewelry is pretty, yes, but the customer service was poor. I wasn’t asking for a refund just an exchange for the correct side. It feels unfair and frustrating. Not...

I had an absolutely wonderful experience thanks to Mahi’s excellent customer service. From the moment we walked in, Mahi greeted us with a warm smile and a very polite attitude. Mahi was extremely patient throughout the entire process, never rushing us, and she took the time to carefully show us all of the jewelry varieties available. What I appreciated most was how Mahi explained the details of each piece and helped us compare options, making sure we understood the differences before deciding.

Mahi’s professionalism and kind behavior made the shopping experience very comfortable and enjoyable. She truly went above and beyond to guide us in choosing the best jewelry that suited our needs. It was clear that Mahi genuinely cared about helping us make the right choice, and her patience stood out the most.

Overall, Mahi made our visit a memorable one, and I would highly recommend her to anyone looking for an outstanding customer service experience. Thank you, Mahi, for your kindness, patience, and...

Undoubtedly the most profound service i’ve yet received. All jewelry store employees should treat like SONA CHANDI’s employees and the Owner. My first visit to SONA CHANDI left a lasting impression. Since then I only go to their shop. Thanks to the exceptional service and lowest price provided by their saleswomen Pinki and Dilara and of course the Owner. Throughout my time in the store, Saleswomen used to go above and beyond to ensure that I found exactly what I was looking for and trust me I am very picky, very choosy shopper. I appreciate how down to earth the owner is and how communicative and friendly with customer and that’s what I liked most. Today, I purchased an Antique set and they were willing to show me a huge variety of everything not being bothered I was taking up the time. They showed significant patience as well as ambition towards my purchase. My expectations have been raised of how employees should treat customers. Highly recommend Sona Chandi for anyone that wants to...