DoubleTree by Hilton Newark Penn Station
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I would love to give 5 stars but there are some issues. First of all the Staff deserve 5 stars they are friendly and helpful and I can not fault them for Hiltons issues. I booked a disabled room, I think they called it a mobility room. First the door to get into the room is very heavy and immediately tries to close so if you are a manual wheelchair user travelling on your own your going to need help getting in especially if you have luggage. A housekeeping staff member saw me struggling and came over immediately and offered assistance. The room itself was large with a king size bed that was very comfortable I could easily move around the room in my wheelchair. The bathroom also very large with grab rails around the toilet and enough room to manuever around and transfer from chair to throne :). Now here is another issue with the so called mobility room and again more of a problem if you are an indepedant traveller. A bathtub in a room for someone in a wheelchair isn't the smartest move but it did have a shower bench however it was at the very back of the bath tub once again if you are travelling alone this proves to be difficult as the shower head and taps etc are on the opposite end so once you have transferred which is difficult because of the wall and tub as you cant get right along side it. But once you are on it there is no way you can possibly reach the taps etc. Turning the water on before hand also presents a problem as water is going to spray everywhere. Back in the main part of the room. The drapes and blockout curtains had no pull cords or devices to open/close them except for one shear drape which makes it hard to open and close them if you have difficulty using your hands. The cleanliness of the room was questionable it was very dusty I could write my name in the dust on the surfaces such as the desk etc. The desk chair made it somewhat diffuclt to use the desk as it was in the way again only and issue depending on your level of mobility or if you have a travel companion or not. There was some sort of food(I hope) smeared/stuck to the desk chair. All in all it wass manageable on my own because I still have use of one leg which makes things a bit easier but for someone who has no use of their legs it would have been a very different expeirence.
Lazarus L.Lazarus L.
10
I am writing to express my extreme dissatisfaction and disappointment with my recent stay at the DoubleTree Newark Penn Station. As a long-standing member of the Hilton Honors program, I have come to expect a certain level of service and comfort when staying at Hilton properties. However, my experience at this particular hotel has been nothing short of appalling, and it is with great regret that I inform you that I will be terminating my Hilton Honors membership due to the consistent issues encountered at this property. This is not the first time I have faced problems during my stay at this hotel, and it's disheartening to see that my previous complaints seem to have fallen on deaf ears. The overall attitude and competence of the staff at this location are far from what one would expect from a Hilton establishment. Their lack of responsiveness and disregard for guest concerns are evident in the multiple issues I encountered during my stay. First and foremost, upon entering my room, I was dismayed to find that there was no hair dryer available. This basic amenity is a standard expectation in any decent hotel, let alone a Hilton property. I shouldn't have to go through the inconvenience of requesting such a basic necessity that should have been provided in the first place. Furthermore, the situation with the washing sink was nothing short of unacceptable. The sink clogged so severely that the water had nowhere to go, rendering it completely unusable. I attempted to reach out to the front desk and housekeeping for assistance, but to my dismay, I was forced to endure an agonizing 20-minute wait before anyone even bothered to answer my call. This level of unresponsiveness is simply inexcusable for a hotel of Hilton's stature. When a hair dryer was finally brought to my room, the staff had the audacity to ask me to demonstrate whether it worked. As a guest, I shouldn't have to prove the functionality of items that are supposed to be provided in proper working condition. The cumulative effect of these issues is clear evidence of severe mismanagement and lack of attention to detail at the DoubleTree Newark Penn Station. If the root cause of these problems is indeed staffing-related, it is not an acceptable excuse to belittle or patronize a guest who is simply expressing genuine concerns. I must emphasize that in all my travels, I have never encountered a hotel that failed to answer guest calls promptly or lacked basic amenities like a working sink. Even one-star establishments usually manage to meet these minimum standards, which is why it is deeply disheartening to witness such a disappointing experience at a well-known brand like Hilton. At this point, my room was rendered practically unusable, and I cannot in good conscience pay for a stay that did not meet the most basic expectations of a hotel room. Update: The engineer didn’t come to fix the clogged sink 12 hours after I reported this, and there was no follow up on a solution to our unlivable lives in our stay. Therefore, I am formally requesting a full refund for this utterly subpar and distressing experience. Hilton should take this matter seriously and take immediate steps to rectify the situation at the DoubleTree Newark Penn Station to prevent further damage to its reputation. I sincerely hope that my concerns will be addressed with the seriousness they deserve and that appropriate measures will be taken to prevent other guests from enduring similar frustrations in the future. I trust that you will handle this matter promptly and professionally.
Lucas WongLucas Wong
10
This classic styled place is right across from Newark Penn Station. The building outside shows its age in structure, while stepping into the lobby, Hiltons brand standard is met with a clean crisp modern look. The elevators are secured by only allowing your floor selection w a valid room RFID card. The hallways were clean, free of smells, stains with fresh carpeting. The room was clean, and I was greeted w extra towels and a hotel waffle towel complimentary robe ($90 onHilton to home website). I decided to pre order chocolate covered strawberries and a bottle of chilled sparkling wine which was prepared and set up beautifully in the room. The beds came w extra pillows. The bed itself was amazingly comfortable (plush mattress) with fresh crisp white sheets. The bathroom came w extra towels and CrabTree & Evelyn complimentary travel products. The water was hot instantly and the the pressure was perfect. The size of the bathroom was the biggest downfall. It was very small, and the door came very close to the tub/shower combo and toilet, making it very hard for even one person to navigate in and out of. The hotel comes with complimentary buffet service in its bar/lounge/restaurant. The food was sub par and met Hiltons brand standard. However the service was impeccable! I would recommend this hotel to anyone looking to stay in the area, and look forward to coming back again soon. Readers advice: make sure to become a Hilton Honors member. The points can be used towards any stay at Hilton chain hotels...OR, towards purchases on Amazon. NWK HILTON: I was impressed w the service and care of your staff. I would only suggest to continue updating the hotel, and include new bathroom doors (sliding barn style doors that are found at your updated Hampton Inns)
Benjamin KanelbaBenjamin Kanelba
00
Update: Rooms and hotel starting to show it’s age - trickery by Hilton on the app. I booked this through Concur and then used the app to check in and used the electronic key. The only room I could select was “convenient to the elevator” and I didn’t receive water or snacks. A coworker booked through Concur but checked in at the front desk. Not only did he receive water and snacks, they also got him a room further down away from the elevator at no additional cost. Makes no sense…. Excellent hotel in a very noisy location. This was my first stay at this hotel and there are many things I enjoyed. It’s a clean hotel and they actually serviced my room every day which was a pleasant change of pace. The staff was super friendly and supportive throughout my stay. The bed was comfortable and the room was very large. While the gym was on the small side it was well appointed and even had a stretch trainer. The water pressure wasn’t great in the shower and the sinks drained slow but the big gripe is the noise. Not only are the walls thin - you can hear other rooms and the hallway. The worst part was a the traffic noise that was almost constant because Penn Station is right outside.
Rob HueyRob Huey
30
Not a Hilton worthy place to stay. Please think twice before you book this location. The bathroom sink was clotted. Requested for fixing from the front desk; it was a no show. We did everything on the bath top. No hair dryer found in the room; hair dryer was delivered after a 25 min call to the front desk and 50 min wait. Basic necessities are not in placed. We checked out this morning and made a point to talk to the manger while waiting for breakfast, which we were promised for a 15$ towards the breakfast at the check in point. The server looked confused. Again, we had to get the manager into the room. It took 35 min. To get our oatmeal, a bagel, and a croissant. We are Hilton Diamond members. Ideal location to be next to the train station and airport. Airport crews don’t even bother to be here. This tells a lot. Our last time here.
Joyce WangJoyce Wang
30
I am writing to express my extreme dissatisfaction and disappointment with my recent stay at the DoubleTree Newark Penn Station. As a long-standing member of the Hilton Honors program, I have come to expect a certain level of service and comfort when staying at Hilton properties. However, my experience at this particular hotel has been nothing short of appalling, and it is with great regret that I inform you that I will be terminating my Hilton Honors membership due to the consistent issues encountered at this property. This is not the first time I have faced problems during my stay at this hotel, and it's disheartening to see that my previous complaints seem to have fallen on deaf ears. The overall attitude and competence of the staff at this location are far from what one would expect from a Hilton establishment. Their lack of responsiveness and disregard for guest concerns are evident in the multiple issues I encountered during my stay. First and foremost, upon entering my room, I was dismayed to find that there was no hair dryer available. This basic amenity is a standard expectation in any decent hotel, let alone a Hilton property. I shouldn't have to go through the inconvenience of requesting such a basic necessity that should have been provided in the first place. Furthermore, the situation with the washing sink was nothing short of unacceptable. The sink clogged so severely that the water had nowhere to go, rendering it completely unusable. I attempted to reach out to the front desk and housekeeping for assistance, but to my dismay, I was forced to endure an agonizing 20-minute wait before anyone even bothered to answer my call. This level of unresponsiveness is simply inexcusable for a hotel of Hilton's stature. When a hair dryer was finally brought to my room, the staff had the audacity to ask me to demonstrate whether it worked. As a guest, I shouldn't have to prove the functionality of items that are supposed to be provided in proper working condition. The cumulative effect of these issues is clear evidence of severe mismanagement and lack of attention to detail at the DoubleTree Newark Penn Station. If the root cause of these problems is indeed staffing-related, it is not an acceptable excuse to belittle or patronize a guest who is simply expressing genuine concerns. I must emphasize that in all my travels, I have never encountered a hotel that failed to answer guest calls promptly or lacked basic amenities like a working sink. Even one-star establishments usually manage to meet these minimum standards, which is why it is deeply disheartening to witness such a disappointing experience at a well-known brand like Hilton. At this point, my room was rendered practically unusable, and I cannot in good conscience pay for a stay that did not meet the most basic expectations of a hotel room. Update: The engineer didn’t come to fix the clogged sink 12 hours after I reported this, and there was no follow up on a solution to our unlivable lives in our stay. Therefore, I am formally requesting a full refund for this utterly subpar and distressing experience. Hilton should take this matter seriously and take immediate steps to rectify the situation at the DoubleTree Newark Penn Station to prevent further damage to its reputation. I sincerely hope that my concerns will be addressed with the seriousness they deserve and that appropriate measures will be taken to prevent other guests from enduring similar frustrations in the future. I trust that you will handle this matter promptly and professionally.
Lucas WongLucas Wong
10
Nearby Attractions Of DoubleTree by Hilton Newark Penn Station
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