Domicile Furniture — Attraction in Niles Township

I ordered and paid in full the Lombardy sofa from Domicile on 8/29/20 & was told by Carl (Manager) the delivery time frame would be in the standard 8-12 weeks. Carl mentioned, it would most likely be closer to 12 weeks due to COVID. As the delivery date was getting near, I called for a status update. Every time I called the dates we were getting pushed backed & I received the following excuses for the delay:No notes in the system will have to follow up with the manufacture,fabric back order, Issue w/ TNT logistic company & shipping date got pushed back. My call log shows I called 9x and I was patient to ONLY follow up with Domicile near their volatile delivery dates. Out of the 9x I called, Domicile only followed up once 12/28 after I finally spoke to a manager (Nadia) and was told my couch was built in November and currently having issues w/shipping & l should be expecting it on the week of 1/18/21. It’s Feb 2021, a new year, new President & even have a COVID vaccine! But I still dont have my couch! Bc I cant seem to get a clear answer of status of my couch, I decided to visit Domicile on 2/6/2021. I met w/ Carl & he apologized to tell me that the manufacture is experiencing production delays that were not in their control and there is nothing he can do but offer complimentary delivery and wait to call the manufacture during operating hours for more detailed info. Per further inquiry w/ Carl, he noted the main reason for the delay was bc the manufacture Johnathan Louis in California was shutdown for 10 weeks due to COVID resulting increase in order volumes. CA imposed their lockdown/shutdown in March, 10 weeks is May. I purchased my couch in August, Carl should have been more honest in providing more of an accurate delivery timeframe at the time of purchase rather than using their standard delivery time frame. I believe they held this info to make a sale and take 1,200 of my hard earn $$ because a reasonable person would NOT make a purchase knowing that it will take more than 5.5 months & still counting. I do understand production delays cant be controlled by Domicile. However they should focus on areas where they can control such as periodically keeping their customers informed of the delays and offering solutions. It should NOT be the customer responsibility to chase down the store for status info. Bc of Domicile's lack of transparency & proactive communication, inability to problem-solve and severe lack of empathy towards their customers, Domicile has caused me nothing but frustration and made my living conditions very difficult. I purchased this couch because I moved (Sept) into a new apt. signing a 1-year lease and bc of Domicile, literally, half of my lease has been spent w/out a couch. Do u know how uncomfortable that has made my living situation? I’ve been using my office chair to watch TV for 5.5 months! On 2/10/2021, Carl called to inform me that they received my couch and Fernando will reach out to me in 2days to schedule delivery. This evening is 2/12 and I never received any calls regarding scheduling delivery. Moreover, today is Friday and Carl told me they do not deliver on Sat & Sun. So, this means I won’t get my couch until next week or will I? I’m not even surprised at this point bc this is how Domicile operates. I asked Carl if he was able to talk to the owner of any compensation for the significant 5.5-month delay and I was told there was nothing they can do for me. I even told Carl that I would file a complaint to the BBB bc I felt this is unfair from a customer perspective he said “I’ve done everything I can do for you and I’m sorry. I’m in such disbelief in Domicile and how they have treated me. Everyone wins here except me and nobody is being held accountable. I paid $1.2K for a couch that I haven’t received. Spent half of my lease in my apartment without a couch! They done NOTHING to resolve the situation. What makes this more disturbing is my couch is now in their possession as of 2/10 and they still can’t deliver & get things right. This whole experience is been...

TBH this was the last furniture store we visited because I had bad impressions. They used to stock really old and outdated furniture and try to sell them for a premium. Now, they're completely different, and for the better.

We searched everywhere else, from lower end (Ashley, Bob's, Art Vans, value city) to mid and high end (Arhaus, West Elm, Crate and Barrel). All the lower end furniture was clearly too low quality and the mid to high end either had too few options or the style was either too generic or too custom. If I'm going to buy furniture and spend thousands of dollars on it, I want it to be unique but timeless, comfortable and durable. Couldn't find such a thing at those chain stores.

Then I gave in and decided to give Domicile another shot after all these years, with little to no expectations. To my pleasant surprise, my experience was excellent and I found plenty of furniture that I'm loving and using every day! No longer do they have an insane amount of outdated furniture that is neither here nor there. Rather, they have unique and beautiful furniture (a lot of it mid-century inspired that look very luxurious but timeless).

I was blown away by the quality and comfort and designs of their stock. It was so hard for us to choose because we loved so many pieces. And I felt like if I took any of them home, I'd eventually get compliments. But moreover, they simply bring joy when I look at them and sit on them.

When you're shopping there, make sure to ask for Maira. She is simply the best. I absolutely hate it when I'm followed around or pressured by sales associates. Maira is different- she'll give you the space to fall in love with the furniture and when you need her she'll be there in a jiffy (this place is huge and I had her running around giving me info about multiple pieces). And when you're ready to check out, she'll make the process simple and quick. If I had a Maira as the associate every time I went shopping, I'd seriously be poor.

The delivery process was great as well. They carefully wrapped everything so it didn't get damaged despite all the snow. And they carefully moved everything exactly where I wanted them too, all for a reasonable flat fee.

I saw some reviews and photos complaining about the costs. I've bought my fair share of cheap furniture, and I realized that I spent more money on those in the long run, simply because I had to keep buying new ones when they broke. Now, I realized my body is worth more than that. Also, even if you think you can adjust yourself into a chair/sofa that isn't that comfortable or good for you posture, physical therapy isn't cheap either!

If you want to get the pieces at more affordable prices, buy the floor models. I did, and I'm loving them. They keep them in great condition, so they look and feel brand new!

I'm very happy with my experience at Domicile, and I will definitely be going back when I need to replace my non-domicile furniture. And I will be...

I have window-shopped in Domicile years ago before they moved to their new location. Their staff always treated me and my family with kindness and respect even during those times when we were there just to have a look. About three weeks ago, I came in again and was helped by Leyla and a man who has been working there for 12 years. The man spoke very highly of the previous owner (who had passed away) and also praised the new owners who took over the business. It feels good to support small businesses who treat their workers well; the man said they are like family in this store. I like their furniture selection. I took pictures of the couches I loved, narrowed it down to my favorite, did my homework online, and requested quotes from several other brick-and-mortar retailers that carried the same couch. I saved hundreds of dollars by deciding to make my purchase at Domicile. Karl was the one who helped me complete the purchase when I came back and, just like Leyla and the man I spoke with, Karl was friendly, knowledgeable, and quick to respond to all of my questions: a true professional. I wholeheartedly recommend...