Dental Familia — Attraction in Norcross

I went with my mom for a general cleaning and x-rays. The front desk lady was very welcoming, and the assistant who did our x-rays was super nice and sweet. However, the dentist was the complete opposite — rude and dismissive. She didn’t even introduce herself or tell us her name.

After the assistant took our x-rays, she told us to wait for the dentist. When the dentist came in, she quickly looked at my teeth with a mirror and air, said “okay,” and left. That was it. No explanation, no conversation, nothing. Then the assistant came back and asked if the dentist had explained what I needed — which she hadn’t. The assistant was the one who had to tell me what was going on and that my cleaning wouldn’t even be done that same day.

When I asked my mom how her experience went, she said the dentist didn’t tell her anything either — just that she “couldn’t tell if she had something.”

The dentist was extremely unprofessional, didn’t communicate at all, and made the entire experience uncomfortable. The only positive part of this visit was the front desk staff and the assistant — they were both kind and helpful.

⸻ Follow-up to my previous review:

My mom went in today for her scheduled cleaning. At the front desk, they asked if she wanted to add fluoride; she said yes and paid for it.

When she was taken to the cleaning area, there were two hygienists who worked on her. The first hygienist started the cleaning using a small tool, but she stayed very distant, as if she wasn’t comfortable doing the procedure. Then, the second hygienist continued the cleaning using the brush, but she was very rough and not gentle at all. For example, when cleaning the back teeth, instead of carefully moving my mom’s lip, she pushed the brush forcefully to reach the back. Because she was so rough, my mom’s face ended up getting wet — which can happen sometimes, but in this case, it was excessive.

When the hygienist finished, she just told my mom to get up and said she was done. If my mom hadn’t had fluoride treatments before, she might have thought the cleaning paste was the fluoride, because the hygienist never mentioned it again. When my mom asked about the fluoride, the hygienist responded with a negative tone: “Oh, but you have to pay for that.” My mom told her she had already paid. The hygienist then grabbed a box of fluoride and quickly brushed it on. My mom even had to ask her to apply it properly on each tooth.

After this entire negative experience, my mom didn’t want to schedule another appointment, but they insisted and made her feel obligated to book a follow-up. Instead of leaving happy with clean teeth and a better sense of care, the experience makes you leave dissatisfied and...

I recently had the pleasure of visiting Dental Familia for the first time, and I must say, it was an absolutely fantastic experience! From the moment I walked in, I was greeted warmly by the staff, who were incredibly friendly and accommodating. Their genuine eagerness to assist and ensure my comfort throughout the entire visit was truly remarkable.

I had the pleasure of being assisted by Maribel, who exemplified professionalism and expertise. She was incredibly patient, taking the time to address all of my questions and concerns with thorough knowledge and understanding.

Overall, my experience at Dental Familia surpassed all expectations. I highly recommend this clinic to anyone seeking top-notch dental care in a welcoming and comfortable environment. Thank you to the entire team for their exceptional...

Dr. Patel and the entire team at Dental Familia are amazing! From the moment I walked in, I was greeted with friendly smiles and made to feel completely comfortable. Dr. Patel is incredibly kind, patient, and professional — he explains everything clearly and makes sure you understand your options before starting any treatment.

The office is spotless, modern, and has a very calming atmosphere. You can really tell that Dr. Patel and his staff care deeply about their patients’ comfort and dental health. Every visit has been quick, painless, and actually enjoyable (which says a lot for a dental appointment!).

If you’re looking for a dentist who truly treats you like family, Dr. Patel at Dental Familia is the one to see. Highly...