Office Depot — Attraction in Norman

Worst Office Depot I've ever been in anywhere in the country.This morning was my fourth and last visit as they are always EXTREMELY slow and not actively friendly. If they can't push you over to self-serve print machines or they actually have to move around to find you something, they have an unpleasant attitude like they do not want to help you and you're inconveniencing them. But sometimes we just need to get an errand done wherever it's convenient!

I walked in around 9am and stood in the the print line where an employee was already helping a woman at the counter. He was polite enough when he finally greeted me and told me he'd be with me shortly. That was no problem at all.

I patiently stood in line for counter service for almost 15 minutes before another employee finally asked what I needed help with. I told him I needed something printed and asked for the email address to send the file to. He pointed to the back of their monitors and told immediately told me I had to come back this afternoon to pick up. I told him that wouldn't work as I'd stopped by to get files printed on the way to an appointment. He said he could start me on a self-serve machine but I'd still have to come back. (Makes zero sense after what I just told him..smh) He had a nasty demeanor and said the other guy had "several big jobs" so nothing to be done. All employees seemed to be an upfront and listening audience now, and I told them that it was really nice to let me know after I'd stood there waiting for so long! I started making my way for the door.

Magically, the original employee helping the woman called out to me and told me he could take care of my printing. I told him that was nice too after how long they saw me standing there and hadn't even bothered to ask how big my print job was (15 pages, B&W copies from a single pdf file I just needed to email them! Would've been an extremely fast and easy job had they bothered to care about basic customer service).

I told the man they already let me know they didn't want to help, so I just walked out a little while ago. Very clearly, they don't value customers, and I...

The printing service is extremely inconsistent. Your managers really need to train every employee in what services you offer and what paper you offer consistently. It’s very hit and miss with this department for some reason. I’m a professional artist and when I’m trying to meet a deadline I typically, nervously, choose Office Depot. I had a 24x36 piece printed on matte finish photo paper a couple months prior, the lady was amazing and understanding and worked with me. I’ve gotten a different girl with a lip ring, twice now, and both times I walked out extremely disappointed.

The first time I had a painting I was giving as a gift, and needed to print it to the correct frame size. She told me they don’t have photo paper and then proceeded to direct me to the self service printer for smaller projects like office printing. She gave me pretty much an 11 x 17 paper that felt like printer paper and sent me on my way. So I had to pay for something I didn’t want and wasted my time printing on my own. This time, I came in saying I needed an 11 x 13 piece printed on the matte paper (assuming since the girl from a couple of months did it with no issue that it would be fine) she then proceeds to print it again on 11 x17 printer paper and says that’s matte card stock. I said no, the previous girl who helped me used a paper that was for photos that was actually, fully, non reflective matte. She said “we don’t have photo paper”….What? So she handed me the print and of course it was awful, cause it was just laser printed on printing paper. So she just said “anything else?” And I said um no I guess this is it. And as I proceeded to get my wallet out she said “you’re good”, probably because it very ovisouly wasn’t what I needed. Will be using Quik Print from here on out. Just sucks I have to drive to another town because of the lack of...

I have used this location several times for their copying and print services. We homeschool and I create customized notebooks and planners for my kids every year. I've never had an issue. I just submitted an order, after spending all day on this project. Whoever was working the print and copy center on 7/5/22 at 5:30 pm called to tell me she was going to cancel my order because it didn't make sense. I tried to explain why I had the settings like they were. Every time I started to tell her something, she interrupted and kept talking over me. She said she prints things for Classical Conversations all the time and my directions weren't right. This is a custom book I created, it's not curriculum. I don't think she was familiar with the customer facing specifications. If I would have done the directions she told me to do, the layout would be wrong and the cost would be double. But she wouldn't let me get a word in. Then when I told her she was talking over me, she hung up on me. I was not rude, I was not mad. I tried to explain but she wouldn't let me. It came across like she was lazy and didn't want to do her job so she would just rather have canceled my order. After she hung up, I got an email that my order was canceled. TERRIBLE CUSTOMER SERVICE. I've never been treated that way on the phone by someone I WAS PAYING TO...