Urban Air Trampoline and Adventure Park — Attraction in North Charleston

This place is how I envision hell, and therefore now promise to locate the nearest convent, give away all of my worldly possessions, and repent my sins. If I ever return to this place, know that I officially entered a stage of dementia and need immediate medical assistance.

To set the stage, it's my 11 year old daughter's birthday. We enter and are given our party room number. Our hostess greets us, takes care of the birthday girl....all is well. Then, she's gone. Disappeared. Nowhere to be found. Kids are thirsty, but there's nothing for anyone to drink. We send parents out into the arena, trying desperately to locate our hostess. Nope. Nothing for an hour, until she brings the pizza.

By this time, there are parents sitting on the floor of the room, because there aren't enough chairs. No one cares. Parents are helping serve food, because our hostess has again disappeared. Dropped off the food and water and left. This is about the same time as I started really looking around the establishment.

There are two adults working, and about a dozen teenagers. One adult is cleaning bathrooms, and the other is in the kitchen. There's no one watching most of the areas. Kids are throwing balls out of the pit, or at each other's faces. Two parents in two separate instances lose their children and are frantically searching, without assistance. One kid, maybe 6 years old, just walks out the door. Luckily he comes back in and finds his parents. Groups of employees are milling about, on their phones, or just chilling in the corners and stairwells. The bathrooms are trashed: poop on the seats, toilets won't flush, and out of paper towels. The smell of devil's lettuce is potent, seeping underneath the doors of two party rooms.

So, the party's done. We want out of there. Where's our hostess? Can we please settle up the bill and leave? Nope. It takes 45 minutes more to pay the bill. Why? Because our hostess doesn't know how to do that. She tells us to go see the manager. He's working the concessions. Doesn't even acknowledge our existence. Our hostess tells us to stand in the concessions line to wait to talk to him. Screw that; it's at least 20 people deep. Magically, and iPad appears and we pay. And run for the door. We bust through like thoroughbreds at Preakness. Never again.

The pizza...

We booked a birthday party at Urban Air Adventure Park last weekend, and I was highly dissatisfied with the service, especially considering the price we paid.

From the start, entering the park was a hassle. There were no clear directions for party guests, and despite having waivers completed and not needing tickets, we still had to go through the long general admission line with no guidance.

Our party hostess was inattentive and barely present. She was in and out of the room, did not engage with the children, did not help serve food or dessert, and essentially stood around doing nothing when she was there. Aside from issuing socks and wristbands, the only time she directly addressed us was to tell us we needed to clear the room for another party—one that never even took place. Per the website’s description, the hostess was supposed to be present and available to assist with guiding the children through the park, but that never happened.

To make matters worse, our party favors were thrown away, and staff refused to replace them. We asked to speak with management, however, no one ever came. I contacted the establishment to speak directly to a manager and was told he was unaware of the situation and would return the call on Monday after he “investigates”. Unsurprisingly, I didn’t receive a returned call.

While the park itself is fine, the birthday party experience was extremely disappointing. I’ve had much better hostess service at Chuck E. Cheese for a fraction of the cost. I would not recommend hosting a party here, nor will I...

I was thinking about getting memberships for my grandchildren, turns out my grandson had a birthday party today at this place. And I will NOT be getting memberships. First of all, the birthday room was upstairs, & there's no handicapped access to get up there. No ramp, no elevator. I'm sure they'll say well someone could have requested a downstairs room...except, how would anyone know to ask that. Most places, especially one that has recently been built, all have some kind of access. So that was my first issue. Secondly, they need to have grown adults/managers running the Cafe. My son in law waited 30 MINUTES for a pretzel for me (because once I got upstairs, I couldn't go back and forth to get food). Turns out it was sitting in the window between the front and where they cook stuff. But not for long because it was still hot. But 30 minutes for a pretzel is way too long. And finally, the pizza!! It was literally 50% sauce and cheese and 50% crust. Like they only sauce and cheese the middle of the circle and all the rest is crust. So if you don't eat crust, you only get 3 bites of pizza. The slushee machine was out of multiple flavors, which my daughter paid extra for as part of the birthday package. Our party was at 1pm, so it wasn't like they were open all day and ran out. So, as much as I don't like to leave bad reviews, I had to address those issues. ** Edited to add, their response said someone would contact me, that hasn't...