Best Buy — Local services in North Charleston

I scheduled an appointment with GeekSquad in August to get my iPhone 13 ProMax front screen repaired. When I arrived the gentleman checked me in and looked at my phone. He asked if the screen could turn on, and I told him the charger port was broken. However, we had the phone charged by using a wireless charging pad, the young man, and proceeds to tell me they cannot fix my phone because Apple would deem the phone a total loss because the charger port was broken and the front screen was cracked. He also stated, GS do not complete the repairs in house and it would take two weeks for me to receive my device fixed. I left the store and called Apple to see if this was their policy, and the Apple representative had no knowledge of the information the gentleman advised. After my call with Apple, I called Best Buy and requested a call back from a manager which a very nice young lady did call me and wanted me to take the phone to Apple to see if they could fix it. If so, she wanted me to call back so they could use that as a coaching opportunity for the geek squad team. Due to frustration, I decided against getting the phone fixed At that time. Yesterday I decided to give Best Buy another chance to fix my device. I set an appointment and arrived at 1 o’clock. I let the young lady know the geek squad counter that the charger port was broken. However, the phone was charged up in the front screen needed repair the same young lady called me earlier yesterday morning to advise it will be a two week turnaround time for me to get my phone fixed and also the cost of repair could be at least a $500 at the counter. I asked the young lady if the payment was due upfront, or if I needed to make the payment once the phone was fixed in two weeks, she asked for the phone if she takes it back to the technician who cleaned the charger port and determined the charger port was not broken. He confirmed he could not fix the screen because the crack was too deep in the screen. With frustration I left the store and went to a screen repair shop one minute down the road from Best Buy. This business took my phone repaired it with an hour with a manufactured screen and noted there were no issues repairing my phone. I called Best Buy last night to speak with the manager regarding my experience, and was told that one would give me a call back, the representative I spoke with at the contact center suggested that I go into the store. If I was looking to speak with the manager immediately, I drove back to the Best Buy location and waited 30 minutes for Shelton to not come out of the office. The gentleman at the front door claims the store was very understaffed, and Shelton was assisting a customer. I found that quite hard to believe when there were a group of employees at the front of the store, talking to what seems to be an ex employee. Stay away from this location as they do not care about customer Service or rendering services that are outlined on their website. Oh not to mention, I only paid $350 to get it fixed the same day Best Buy refused to complete the service....

If I could possibly leave less than one star I would. My home was struck by lightning and we went to Best Buy to purchase A new television. We were in formed about the replacement program and was told that if we were ever stuck by lighting again, it would replace the television. Given my recent luck, I agreed to the program. No more than a week later, we were struck by lightning again! I call Best Buy and was then told that a member of the Geek Squad needed to try to fix it first, it was not an automatic replacement plan ( misinformation #1), we were told to bring in our 55 inch television to the store and they would have someone to look at it ( misinformation 2). So the television was brought to the store aaaaaaaaand we were told that was the wrong thing to do because the TV size, we now had to schedule an appointment with the Geek Squad and someone would come to us. REALLY! We drive home with 55 inch television and call to schedule an appointment. Parts were ordered and an technician was scheduled to come to our home a week later. Well, today the technician was scheduled to come, I get an email they were coming at 9:15, by 10:00 no technician had arrived. I called and wAs told they were in route to my home and would arrive between 10-12:00. By 12:00, no technician had arrived I checked my voicemail and someone had called at 7am to tell me the technician was not coming and for me to reschedule! So I called back, was on hold for over 30 minutes, was informed a part for the television would not be available for another week, and a tech was scheduled for the week following! I was also informed that the protection plan I bought was not what the technicians and store was following, they were following the televisions warranty plan Where it was so recent since the purchase.So what did I buy for $100?! It doesn’t replace, almost a month later it will get looked at, and if you want to use it they go by the warranty on the television. I am looking for a number that I can call corporate with this situation. The employees Misinformed us, the store managers were extremely rude when we tryied to speak to them About the situation, and the whole time and getting transferred and placed on hold for extended periods of time every has...

I purchased a tv in August 19’ and it just recently started an issue of rebooting endlessly. I was nearby the North Charleston location and considering possible policy changes because of covid-19, I wanted to simply inquire about the process of a repair/warranty for my tv. There were 2 cars in line and both seemed to be purchasing products, since I had a question and didn’t want to tie up the car line for other customers, I pulled into a parking spot about 3-4 car lengths away, thinking a quick conversation with any of the reps outside would be all I needed. I stepped out of my car and Kristy rudely shouted to get into my car and get in line. When I got in line, I informed her I was just looking for information about the warranty process from a tv I had purchased at a different location. Her answer was short and lacked any explanation or detail, I am to call geek squad, she had nothing else to say. So I continued with asking questions that I thought would be important to know for my first time going through a warranty process through best buy. She explained that I would get it fixed through some sort of a geek squad protection package, to which I didn’t know anything about or whether I had it or not. Kristy responded in a condescending manner to the fact that I probably didn’t have the geek package, without making any effort herself to check to that fact. Kristy was very dismissive, inpatient and through her lack of explanation and care for my situation seemed to just want me to get out of there, by continually repeating herself to call geek squad.

I understand people can be a little abrasive during these covid 19 times that we are all undergoing however, I was polite and respectful and would have appreciated the same in return. A genuine and friendly explanation would have better helped me as a customer, rather than short and dismissive answers, where I was clearly a bother. I regret even pulling up.

I gave 2 stars because I normally have great experiences at the best buy locations I’ve visited however, this was my first visit to this location and I could not say the same for that experience at...