Flowers and Services

I recently visited to purchase some roses and a vase for a special occasion. While the quality of the flowers was impeccable, my experience with one of the staff members, Rafael, left much to be desired.

Upon purchasing the vase and roses, I specifically requested Rafael to cut the flowers to fit the vase for a short arrangement. However, upon reaching home and opening the flowers, I was disappointed to find that Rafael had cut them down to the bud, rendering them unusable for the intended arrangement.

Returning to the store, I was assisted by another gentleman with long black hair, who immediately understood the issue and offered to exchange the flowers. However, when Rafael was brought to address the situation, his response was surprisingly dismissive and lacked accountability. His comment, "that’s why we tell clients to cut flowers at home," showed a lack of empathy for his mistake and left me dumbfounded.

It's disheartening that someone working at a flower shop, where attention to detail and customer satisfaction should be paramount, failed to meet these expectations. I am grateful to the gentleman with the long black hair for rectifying the situation, but it's unfortunate that Rafael's lack of accountability marred an otherwise positive experience.

Overall, while the quality of the flowers at Flower and Services is commendable, potential customers should be aware of the inconsistency in service quality when dealing with certain staff members like Rafael.