UFC GYM Waikele — Attraction in Oʻahu

I will start about what I like about this gym first, I like this gym because they got child care most of them are really nice to my kid and adore my kid. I just wish they had more toys and more things to do in there but I can see more toys, more fight I can potentially cause. I had instance one of staff didn’t even call me or notify me when my kid had accident I had to find out on my own I asked them why she didn’t even tell me she said “oh I thought I texted you” it really rubbed me in wrong way. Because other lady pat (I think that’s her name) she would call me and send staff to look for me when my kid made accident so big difference. I already made complaint about that and I hope they fixed it. I like gym in self in general, I like the set up, I like the recovery center, I like how it’s not too crowded everyone pretty much mind their business, I like to take yoga class here and there but I’m pretty sure I’ll cancel the class because do to my schedule I can’t make it to most of the classes

But here’s reason why I’m giving 2 stars Is instance I had with couple of them other day. Most of them are nice some of them will make small conversation they are friendly they basically just doing their thing but there’s one particular thing that happened other day really rubbed me in wrong way. I usually check in with my phone number due to reason with my iCloud most of them have no problem typing up my phone number it doesn’t take that long but this one lady I think she’s Asian maybe in her 40-50 she kind of got rounder face with glasses (she have it off sometimes) she always give me attitude and roll her eyes every time I tell her I’m gonna check in with my number I ignored it few times because what ever but other day she asked me “why you don’t want the app, are you lazy ? “ I was kinda taken back when she asked me if I’m “lazy” why would she is so concern why I don’t have the app. I gave her short explanation (it was never her business in first place) she basically rolled her eyes and said “ok enough” like she wasn’t the one who asked me why I check in with my phone number. Kinda rubbed me in wrong way. Other staff don’t really got problem of me checking in with phone number they just go with their say but this one particular person always got attitude and some kind of problem. This wasn’t my first run in with horrible customer service from UFC. The second time was my second time was when I walked in to the gym this blonde lady basically came at me aggressively asking me where’s my towel I was confused because that was my first time ever someone asking me about towel letting alone asking me aggressively I said I don’t have one ? And she replied to me “well you need it or you can’t work out you can purchase one for $12” so I had to go back to my car and find any towel that I had so I walked back in and she asked me aggressively again “show me” I was like well damn lady lol no one ever tripped that hard over damn towel. At this point ufc waikele need mass meeting or mass hire because there’s some rude “customer service” people. Only reason why I go to this gym is because they got child care and child care people are decent people to look after my kid and gym set up in general but they definitely need to re train some staff...

Child Care Review!

I visited this gym at around 11:15 am. Since I had to take my 3-year-old son, I decided to try out their childcare services so I could work out. I've been a gym member at this location for at least three years now, and I've never had any issues until today.

I went to drop off my son at the childcare area and filled out all the necessary paperwork. The experience was great in the beginning, but then my child had an accident at 12 pm. I had to cut my workout short to change him, but I left his diapers at home. So, I had to leave the gym and come back.

I asked one of the childcare staffs if they closed at 1 pm today, and they confirmed that they did. I told them I'd be back soon. As my son and I were walking to the car, I got another call to make sure I had paid the $6 fee. I explained that I had paid it at the front desk office before I started working out. However, the staff member assumed that I hadn't paid because it wasn't showing in their system. So when I came back I pulled out my phone to show that I received a notification that u was charged their $6 fee.

My bad experience began when I returned to the childcare room at 12:32 p.m. The staff, an older woman named Pat, who appeared to be in her 50s or 60s, greeted me with an attitude. She yelled, "Eh, you know I close at 1 p.m. I have to clean up." I informed her that it was only 12:32 p.m., but she continued to punch me in the iPad and said, "I cannot punch you in." Her tone suggested that she didn't want to watch my child simply because she needed to close at 1 p.m.

I was aware that childcare closed at 1 p.m., but her repeated insistence on the time implied that I wouldn't be returning before 1 p.m really triggered me. As I looked around, I noticed that four children were still inside. She then threatened me, saying that if I don't return by 12:55 p.m., she would mark me down as tardy. This made me wonder if she would add this charge to my account, like seriously lady chill out. SMH!

I didn't mind paying, but her threatening behavior was what really pissed me off. When I went to complain in front of the gym office, my phone rang at 12:56 p.m. to ask me if I was on my way because she needed to close. It was as if she was expecting me to be there immediately.

It was also amusing that she had announced on the radio at 12:44 p.m. that we had 15 minutes to pick up our kids before she closed at 1 p.m. I had never experienced such behavior at any gym, not even when I tried out the Mililani branch.

Overall, their childcare staff was a terrible experience. It made me wonder if Pat threats members with such attitude and threatens them to come at a specific time, just as she did with me the gym should clearly advertise that childcare closes at 12:55 p.m. to avoid such threats and ensure that parents are not forced to come at a specific time. Such a bad experience as this was my first time. SMH I wonder if she threats our kids too who can't speak for themselves. Watch out moms, beware...

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