Spectrum Store — Attraction in Oak Creek

First time using their store because all I had to do was drop off old equipment and needed a receipt. I was 3rd person in store when they opened at 10 and there were 2 employees helping others. I was not aware I had to make an appt and because I had a dr appt at 11 I was hoping I could get quick assistance. I was so wrong. An employee,( and I use that term loosely) Easton was just walking around and doing nothing and there was a free computer that he could have easily spent the 2-5 minutes to take care of me. But nope- he was rude and dismissive and basically said that it wasn’t his job, that I’d have to wait for the others to take care of me. Yet he had time to chat with another customer who was already being helped. Because it was first come, first serve and there were appointments, I got notified at 10:49 AM that they were available to help. I was already long gone as I wasn’t going to miss my dr appt. I think Spectrum needs to focus on customer service. When I worked as a supervisor, if a customer was irate or even unreasonable, I still treated them respectfully. Apparently that doesn’t apply to this Spectrum store. Had he even showed a little understanding I may have just said that I’d return later. He didn’t even offer that. He said I could make an appointment online. Total example of laziness. I then went to ATT store as I have my cell phone thru them, and total different experience. I was greeted right away and even though they were fairly busy, I was assisted within minutes-no appointment or sign in necessary. Polite, efficient and I’ll be saving over $40 month on internet if I go with them. Jon was amazing and made me feel like I mattered. I never had issues with Spectrum online of from any tech I met with in the past. But this employee was the last straw for me. Sorry Spectrum, but Easton just may have cost...

I am writing this review, because it is a MUCH deserved THANK YOU & BRAVO, to a man that works at this Spectrum location. This man's name is Robert, and he is beyond FANTASTIC!!👏 Thank you Robert, for ALL of your help and assistance! You went above & beyond to help me & my family and I truly can't thank you enough. Not only did Robert call me to let me know I had forgotten my Driver's License (which I didn't even realize), he was by our side step through step, with a couple day long process we had to deal with. Over all the days, he never once complained about a thing and did everything he could to make sure we were happy! And he succeeded!! Robert is the customer service guy that you wait an extra 20 minutes to speak with. His kindness and helpful ways make it worth the wait! We actually had a couple in front of us, that we found out through saying a friendly "hello" to; that they waited for Robert to take care of them as well! That says it all!! Thank you again, Robert! You're an amazing asset to Spectrum💙...they should be honored to have you as an...

Went and ordered 3 phones, 2 had to be sent through the mail, 1 was in stock started porting my number fr spectrum on what was supposed to be and apple X but as I was talking to metro the saleswoman opened and started transferring my info to a Samsung Galaxy 10 x being I was tired and had worked 12 hours and was already there for 2 I let them finish. I hated the Samsung cuz it dropped my phone calls 4 x time per call at my house tried to return it they talked me into trying it a little more, ended up retuning a week later ( well within the 2 week trial). They took the phone and box and paper work and said they'd return it.3 months later, several trips their and hours on the phone the phone with customer "service". They are still billing me for a phone they have plus also for the service. My bill should be like $65 a month for 2 lines but they keep charging me $117 For 3 lines and 3 phones. I only have 2 phones ugh and they all say they can't do anything but it will be fixed .. when??!!??????? Hopefully soon or I...