Redwall Screen Printing — Local services in Oak Creek

I contacted Red Wall about six months ago to inquire about a one-off embroidery job since they were close and local. The person who answered the phone was very friendly and left a good impression on me. Although I never placed the short-run order, I recently started a new business with some needs, so I immediately thought of Red Wall. Based on my current and future needs, I went up to Red Wall to speak to someone about setting up a business account with them. However, when I arrived and inquired, everyone looked at me as if I wasn't supposed to be there. After a few minutes, someone came out and told me they don't set up accounts and just to come back or email when I was ready.

A few weeks later, I returned with the items I needed to be embroidered. I was excited to get these pieces done finally and to start building a relationship with Red Wall as they offered other services I would need in the future. However, when I arrived, there was again a moment of initial confusion with no genuine welcome or greeting. After a few minutes, I was again given a card, told to email over a list of the items and needs, and someone would get back to me. I packed up my things and did just that.

After sending the email, I was handed off to another person in the sales division. The overall communication was okay, but there was a period where I had to follow up with a call to get a reply. Although I wanted to work with Red Wall, these small instances were beginning to add up. When it came time for pricing, I was quoted $100.00 per image to digitize. When I explained that I had never paid that much and asked if we could work on that pricing, I was told no, and that the size I needed was why it was so expensive, which I knew wasn't true. However, I again let it slide because I wanted to work with them.

After agreeing to the pricing, I asked to come in and go over my order. I received a response that read in part, "Is there a reason for us to meet in person?". At that point, I knew this was not the place for me. Onboarding a new customer should be easy. Ultimately, through a referral, I found another company that charged me $40.00 for digitizing and waived my second fee due to the size of the order I placed. They sat down with me, reviewed my entire order, and charged me 1/3 less than Red Wall. With that savings, I was able to get additional items ordered.

Overall, while Red Wall has its strong points, I recommend exploring other options if you are a small business or individual looking for services. Finding a company that prioritizes customer service, fosters a welcoming atmosphere, and is receptive to new business is crucial.

Update:

After having a bad experience with my first order, I decided to give Redwall another chance, and the second time around, it was flawless. I want to thank Jeff and the team at Redwall for their commitment to customer satisfaction. I'll be back for...

If you are looking for honesty and integrity, high quality craftmanship and excellent customer service, from small to large orders then you need not look any further than Redwall Printing! I needed some commemorative work done on a jean jacket that belonged to my nephew, Dale, a proud and true Marine who served in Iraq. Jamie, and the team from Redwall, went above and beyond! The attention to every detail on the jacket was outstanding! Truly a beautiful work of art!!! When I picked up the jacket, Jamie shared that it was Redwall’s pleasure in helping to honor Dale. They exceeded in every way in doing that and I will never forget their kindness.. His daughter's will cherish the jacket forever...

Redwall - ‘Semper...

Redwall has become our new go-to screen printer. We’ve used them a few times for smaller print jobs and have found both their customer service and quality to be spot on. They are reachable, responsive and able to accommodate a tight turn-around time in a pinch. As the owner of a marketing company, I’ve worked with several screen printing companies in the past, and it’s been a rough road... outdated technology, lousy customer service and products that weren’t available when we needed them. This is NOT the case at Redwall - what a breath of fresh air! Looking forward to doing more business together - and supporting another...