Electronic Express — Attraction in Oak Ridge

Went in the Oak Ridge, TN location to have new audio units put in two of my vehicles. All was going well as I was speaking with the installer. Picked out everything that was needed, scheduled two cars to come in. Had to order a couple of wiring harnesses, and a dash kit. This is when the store manager got involved. The first guy, named Steven, the installer, was great. He was trying to order the parts so I could prepay for them. He was having a little difficulty with the computer system as he is relatively new. In steps Mr store manager. He never asked his employee if he could help him, but asked what are you doing? Steven starts to tell the guy, and this "store manager" just says "move, get out of the way". Totally belittled his employee in front of a customer. As he was placing the order, then installer told him that one part was wrong, it was ordering for the wrong car. The manager started arguing with him. The installer proved what the correct part was, but the manager still insisted the other one was the correct part. The installer gave in and said order the one that you think is correct. I prepaid the bill. When I got the receipt, one of the parts was $59.99. When he was looking it up in the back, yes the manager looked it up, it was $19.99. I questioned why the price difference. He asked what did I mean, and I explained it just like I did in the previous sentence in this post. He said there is no difference, he remembered seeing it as $59.99, and I was wrong. Totally a belligerent jackass. I told him that I didn't understand why I was prepaying for an audio unit that was not a special order part. He said that they put it in the back with my name on it. I told him that if I am paying for it, it leaves with me and I will bring it back when the install happens. He continued with his attitude. I told him to just reverse the whole transaction. He said fine, and stated reversing the charges he just processed on my card. I told him he had horrible customer service skills. He smarted off, and I told him I am not that guy. He said he wasn't either, and asked what was I going to do about it. Basically challenging me to a fight. I told him to finish the transaction and I would leave, and he could follow me out if he wanted to. He then started talking about " yeah this guy" and laughing. I asked his name, he refused only saying he was the store manager. He asked why I needed his name. I told him I am not done with this by a long shot, I would be making a call to the corporate office. He laughed and said to leave. I did. First step is this review, next step is to call corporate. Whoever decided this person is management material needs to reevaluate their decision. You would think when someone is dropping $300 in hardware, and another $300 in installation, you would value them as a customer. I feel sorry for his employees also. He interacts with them horribly. Truly unprofessional, and just a petulant child. Me boss, you not mentality. Needless to say, he didn't...

This store i am not a fan of and i am actually shocked at the many good reviews it has.. which makes me question the judgement of electronic consumers...

Avoid this store if at all possible. The sales associates can be creeps and make inappropriate gestures to other associates regarding females, which i have witnessed on more than one occasion. They are pretty pushy and insistent on accompanying you through the whole store making conversation that is cringe worthy. Personally i like to shop and look for myself and if I need something or have a question I'll approach a salesman, thst is not the experience you will have here. Several times i have had to be more rude and blunt than should be necessary just to get some space and still i was circled like road kill by vultures. Some what knowledgeable on some products. If they don't know something you ask, they make up an answer

That aside. And the reason this store will most likely be bankrupt and out of business in a few years --- Everything is over priced. By that I mean its the age of Amazon prime and Walmart, which has greatly expanded their online presence. I do detest Amazon for their horrible customer service and how I was treated as a customer and Walmart has changed this country for the worst also but I continue to shop from them bc they have the best prices 95% of the time and most of the time by a substantial margin. Not to mention anything can be ordered and be at your door in 1 to 3 days time. Save yourself the trouble and headache. Stay in ur pj's, drink your coffee, and hop online to order your electronics from reputable companies who have top notch warranty and return policys. You can shop and research the best products at the best prices. Its...

We bought an LG washer and dryer at the store in Oak Ridge. Brad and the other sales staff were fantastic. They were helpful, knowledgeable, and saved us time and money by not having to go to a competitor in Knoxville.

HOWEVER, that's where the good experience ended. When the FIRST dryer was delivered, the installer asked if we'd like to have the dryer door reversed to open from the other side, which we wanted. He spent three hours working on it and it soon became obvious he didn't know what he was doing. During this process, he broke the door but I didn't notice it until he brought it inside and installed it. When I noticed this, I refused to accept it, which obviously made him angry. He tried to convince me it was fine. Then he became even more angry when I insisted he reinstall my old dryer so I would have something to use until the new unit arrived.

The second dryer arrived a week later I decided to forgo the door reversal. But then this team of installers refused to install the 220V cord that I purchased at the time I bought the appliances, because it wasn't a standard dryer cord. They did this despite the fact the store told me this would not be a problem. In fact, it has never been a problem when I've bought other dryers from their competitors in the past. So, the installers brought the dryer inside and sat it just inside the front door and left!

When I went back to the store to complain, they refunded half of my installation cost without hesitation. If it wasn't for the store staff, this would've been a 1-star rating. Trust me, the 3-star rating I am giving...