I can't decide what to rate the mall because I've had a lot of bad experiences in the last 5 years or less, but I don't go there but once or twice a year normally. Last problem was at a t shirt kiosk on 2nd level some black haired guy charged me $52.19 for one T-shirt but I have diabetes recently now so my vision is blurry and when I got home I realized that he got the image backwards so the words were backwards plus hair and fuzz trapped under the image of Marilyn Monroe popping bubble gum. He kept trying to charge me $15 more to redo it even though it was his mistake when I came back the next night but I kept telling him I already paid a lot of money(like too much money I should have said and it's not my fault). He lied about having a boss that would get mad if he didn't charge me something for remaking it. I found out he's the owner and when I got home second time I saw he cut off the corner of a letter and some hair on the Marilyn Monroe image but it was Friday night and the mall office was closed by then. I went to office the next Monday I think to complain about bad experiences I had in the last years, but it was almost a waste of time probably except I got my gripes heard. The security people were extremely helpful in helping me find the office and listening to why I needed help.

I also had a problem the same night I bought the T-shirt at Spencer's when I went there they wouldn't let me try on shirts over my clothes and i had lost over 20 pounds of weight plus I got home and there was a security thing still stuck on one shirt they have to remove or it squirts ink on you and i had told her i thought one was on a shirt before I left! They never apologized to me for having to come back to get it off on the phone or in person. All the guy said was you have a great day or something avoiding it,so I called the company complaint line and they are supposed to retrain the store employees.

Last time I also had to deal with people trying to stop me trying to sell wrinkle cream and it makes me mad. They were doing that last year November 3 rd when I came to see the Duran Duran movie and made me late to the movie a few minutes so it was dark already when I had to find my seat plus I had to toss my food from the food court I wasn't done with to get in. I let them put some wrinkle cream on under my eyes before I went to the foot court. It was way worse at home hours later than if I hadn't used it at all and the tiny little bottle they tried to sell me was $300!! Don't buy Lioness products-and they have a store too now besides people trying to stop you walking by.!

I was ripped off by optometrist downstairs big time. She hurried me through the eye exam too fast and I got a bad Rx but didn't realize it for sure because I don't get glasses very often and she wouldn't pay to get me a new exam or lenses because it was past 30 days. I was out an eye exam and glasses like $300-$400 total. The cheap reading glasses at dollar tree and big lots worked better!! Too bad I didn't think to read reviews of her business before going there because there were about 9 complaints like mine already!!