Helzberg Diamonds — Local services in Oklahoma City

My husband bought my engagement ring here 4 years ago all by himself. It fit like a glove when he proposed and I have adored my beautiful ring ever since. Last week, a stone fell out of my ring and I was beside myself. I didn’t think it could be fixed, atleast not without spending a ton of money on it. Even though my husband bought the care plan, I had little to no hopes of this being covered, I admit I am jaded from other experiences, there always seem to be exclusions and fine print in the past. I was so upset and dreaded hearing what the jewelry store would say. I visited the quail springs location after work that day and was just a ball of anxiety and on the verge of tears. Jeremy and Sherri could tell I was so upset and they reassured me that everything would be taken care of. My husband had the care plan and it would be taken care of and they would text me every step of the way to keep me updated would probably be several weeks. Not even a week later I get a text saying my ring is ready. I couldn’t believe it, but I showed up today ready to hear something like, “well they did what they could but we’re going to have to charge you for this or that” I was just expecting the worst, but no, it was all covered and my ring looks like the day my husband first slipped it on my hand. I am over joyed and again on the verge of tears, but happy tears this time. I can’t say enough great things about the people of Helzberg and how the treated me so tenderly when I was feeling so hopeless. I will be sure to tell all my friends and family about the wonderful service I was given by Jeremy and Sherri. I won’t be buying any jewelry else where for as long as...

I went to Helzberg to purchase a new watch for myself, I had recently purchased a diamond wedding band for my wife and was happy with that purchase. I picked out a Gucci watch total purchase of 856.16. The staff was helpful and did adjust the band and I wore the watch home. I found the same watch on amazon for 293.66 cheaper. I purchased it and went to return the one from Herzberg. I had not worn the watch except the day of purchase for an on the way home and I was told since I wore it out of the building it couldn't be returned. I understand that Helzberg has its polices and I would never argue that. But when I returned home and read the policy on the back of the receipt (which was contently stuffed in the bag) it does make not that if a watch is worn it cant be returned and to see Watch Assurance Plan which I was never given. Overall it is my fault for not researching the price at other companies, I just expected more from a company such as Helzberg. I am very disappointed.

So needless to say I wont do business with Helzberg again. The staff was polite the entire time of the purchase. The issue is the policy and the obvious over pricing...

I would love to tell you how beautiful my ring is and how much I love it but I can't. Because it still hasn't come in. It's been a month. The store associate said it would take a week to a week and a half. That would have been perfect it would have come in between my birthday and our anniversary. I have called every week to check the status of my ring and I have gotten the same answer every time "No it's not here, I'll check on it and call you back" How many phone calls do you think I've gotten? Zero.

I'm sorry I'm not buying a 10K ring. Maybe I would have gotten better service from this store. My husband has been buying stuff from Helzberg for me for 10 years. We used to patronize the store in Colonial Heights, VA. The staff there is absolutely wonderful.

We're cancelling the order and...