Pritchétt Bridal — Attraction in Orem

This is a long review, but we were so upset that I just have to explain our experience. They were short staffed so the owner was our consultant. She was very nice on the surface but the entire time we were there, she kept pushing my best friend (the bride) to buy a dress right away, even though we told her from the beginning that we were just there to figure out styles, as it was my friends first time trying on dresses. She also spent about 15 minutes into our appointment telling us all about her services (stylists, seamstresses, salon etc) before asking us about why we were there, which felt like a waste of time considering we explicitly told her we were not there to buy that day. She then the entire time, proceeded to make my friend feel bad for not having her mom there. Her mom couldn’t fly in as she was busy with work, and because my friend was just looking and worried about the timing, she knew she had to start looking sooner rather than later. The owner kept saying that she really should have had her mom there since she was “going to have a magical moment with her dresses and would never be able to recreate that moment with her mom”. This made my friends entire first bridal dress experience so awkward and tense. What if her relationship with her mom wasn’t the best? What if her mom financially couldn’t make it? This lady just assumed and repeatedly made comments about it. She also only tried on 3 dresses the hour we had left, which felt like nothing. Back to the mom thing, she said she was worried about picking out dresses my friend might like because she didn’t want her to have a “magic moment” without her mom there. Again, the mom guilting comments. So we felt that because of this, she wasn’t giving my friend the best dress options. I also found out after, that she kept making body comments to my friend saying “oh I don’t think this one is going to fit you, but I guess we’ll try it on”. To top it all off, at the end, I told her that we didn’t really appreciate the comments about the brides mom not being there because it kept making my friend feel guilty and even more sad that her mom was not there, and all she had to say was “well I just think her mom should have been here to witness that magical moment with my dress and she missed out”. She was not apologetic or remorseful in any way. In contrast, I could overhear the other consultants across the curtains helping other brides and they were very kind and helpful to their clients. Never pushed buying a dress right away, but respected their time and gave them genuine compliments. The girl in the stall next to us also tried on at least 7-8 dresses and we only tried on 3! Overall, not a very good experience and we were very disappointed, especially since she turned out to be the owner. We should have asked for a...

I just picked up my dress from alterations and wanted to share my experience now that my dress is in my hands. I bought a dress in August of last year and loved it! My stylist was attentive to my requests and pulled out the perfect dress. I was in between sizes—the smaller size was a bit tight in the chest—so the stylist recommended I go up a size for the best fit. I trusted her expertise and went with the bigger size that was very big in the chest and waist. She ensured me the alterations would be simple and thus affordable. In December I went in for a fitting, and my seamstress was shocked that that was the size the stylist recommended. To get it to fit me, she explained that she would need to fully restructure the bodice. She actually checked the store to see if the smaller size was still available, but it wasn't, and my understanding is that the dress was from a local designer and there were limited quantities. Instead, I would have to move forward with major alterations to the dress that would cost over $1,300—not far from the amount I paid for the dress to begin with. I was absolutely shocked, but since I had already bought the dress, I felt I had no choice but to continue with the alterations. Over several fittings over the next few months, my seamstress did all she could to make the dress shaped the way the smaller size fit me, but ultimately it was impossible to get the bodice to fit me the same way that I fell in love with in the smaller size. I do not love my dress the way I love the smaller size, and I'm upset that I paid so much money for alterations for it to not even look the way I want it to. I had a great experience with my seamstress and truly feel that she did all she could. My frustration lies with the team of stylists that encouraged me to go up a size and ensured me that alterations would be simple and affordable. The stylist team needs to be better educated in realistic alterations, and I would encourage your team to bring in seamstresses to consult with brides considering a dress requiring major alterations before they purchase the dress, especially in cases where the best solution is slightly letting out the seam of a smaller dress. After talking about this experience with other Pritchett brides, I have learned that my experience is not uncommon. Although I love the dresses Pritchett has in stock, I will share my experience to warn other brides to be skeptical of any dress that requires alterations, as they may pay a lot of money for it to not even look the way they want it to. I write this in hopes that Pritchett will better educate their stylists or involve seamstresses when discussing potential...

I didn't have a great experience here. My consultant made a comment to me in the dressing room about how tired she was and how excited she was to get off work. She didn't pick any dresses that matched my description, so she allowed me to go to the rack myself, and I picked one dress which is the one I ended up buying. It's a good thing I looked at the tag, because after we left the store my mom told me how much it was at the register, and it was $300 more than what I'd seen on the tag. I called to clarify and luckily they refunded the amount. When I went to my first fitting appointment, I wanted to consult a friend who offered to do some of the basic alterations for me at a better price. I decided to have her do the majority of the alterations for me because it was going to be out of my price range at Pritchett, but I wanted Pritchett to just do the neckline and bustle. An hourly breakdown of all of my alterations was made during this appointment. The consultants made me feel really awkward about taking my dress (which I had already purchased) out of the store for my friend to do her alterations first. I felt like they were trying to make excuses for me to leave it there, and I had to ask multiple times for a temporary bag to take it away in. Once my friend did all of her alterations and I brought my dress back into Pritchett to do the neckline and bustle, they brought out the same hourly breakdown they had made originally. But during my consultation, they tried to tell me that the neckline would now take more hours than what they had previously quoted. I pushed back because that should have been mentioned the first time if they thought it would actually take more hours. They told me to come back in one week and that it should be done or close to done. They knew my date for bridal photos. When I came back a week later, there were a lot of issues with the dress that resulted in 2 more appointments, which luckily they helped me accommodate since I live and work in Salt Lake. But on the very last fitting, the issues still weren't fixed so we had to try several last minute solutions. I felt the last few adjustments were just temporary and sort of janky. The right breast cup was removed the adjust then just tacked back on the inside. I think it looks as good as it can but not perfect. I never doubted the skill of the seamstresses but it always felt like a "this is all we can do" attitude instead of "we'll do everything we can until it's just how you want." It caused more stress than excitement and I left not loving my dress as...