Value City Furniture — Attraction in Orland Township

I visited the Orland Park location to exchange a dining table I had ordered online two days prior. My original order also included a sofa that I wanted to keep, and I simply wanted to exchange the dining table for a different one at a slightly higher price. Since my items had not been delivered yet, I assumed the exchange would be straightforward.

At the entrance, I was greeted by Napoleon and Kelly, who were both friendly. After explaining my request, Napoleon directed me to customer service, but Kelly followed up and offered to assist me herself.

She walked with me to the service desk, where she explained my situation to Beatta. Unfortunately, Beatta’s demeanor was unfriendly and disengaged—she barely made eye contact, spoke in a monotone voice, and acted as if Kelly and I were inconveniencing her. Before Kelly could even finish explaining, Beatta abruptly cut her off and stated that they could not do anything with online orders. She quickly scribbled a customer service number on a Post-it note, handed it to me, and that was that.

I was confused but still willing to repurchase the new table if it meant having both items delivered together. However, Beatta told me I would have to call Customer Service on Monday, cancel my entire order (including the sofa), wait for a refund, and then repurchase the new table directly from their store. Even Kelly seemed puzzled and did her best to help, even checking with the interim store manager, but we got nowhere. The entire process felt unnecessarily complicated, and I left the store completely confused and frustrated.

What happened next only confirmed my disappointment with this location. As I was leaving, I coincidentally received a call from Jeanne at the Calumet City location, who was confirming my original order’s delivery. When I explained my situation, she immediately reassured me that an exchange was possible and couldn’t understand why Orland Park was unable to help.

I drove straight to the Calumet City store, met Jeanne in person, and in just five minutes, she processed my exchange without any issues at all.

Overall, my experience at the Orland Park location was disappointing. The only reason I’m giving two stars is because Kelly was friendly, personable, and genuinely tried to assist me. Unfortunately, the lack of customer service from the rest of the team, especially Beatta, made this a frustrating and unnecessarily...

This location manager woman Madea ( if I spelled correctly) didn’t do her job other than left me loose my 1500$ purchase plus shipping handling costs after I received defected and little damaged sofa. I waited about 4 months of delivery, when I finally spoke with her she annoyed of me have no interest to talk to me, disrespectfully fighting over the phone and I couldn’t even speak as she was whole time speaking over my voice, she was reckless hostile after taken my money and asked me to pay 229$ for delivery of new one plus bring sofa back to her store about 160$ rental van I have to pay in exchange as I picked it up initially but she didn’t even look online to find one for exchange, simply said she don’t have any. Just shipping handling totals 390$ is about same amount as I have options on other 400$ sofas on sale. That’s insane. She refused to honor me anything about whole situation So I decided to stop by other locations to see if I could get any help. Fortunately other store managers and one 800 number representatives gave me little help and I’m hoping on them. I called back to her but she said can’t do anything and saw notice on my account and immediately called other store messing around which I payed couple hrs ago 150$ in other store to satisfy them find one and delivery to my house for exchange, moments after on hold she came back on phone indicating she wants them handle it for me. She doesn’t deserve manager job, she’s disgusting. I clearly repeatedly mentioned to Kelly at the beginning that I don’t want to pay my money for bad product to receive and she told me she will exchange it to take care of customer, we good at that but manager was no no to me, it turned out to be a lie. Simple I wanted to pay and get sofa. Also I received brown sofa but I really loved that brownish red orange sofa I ordered. now I stuck with damaged sofa and...

I would have given zero stars however the sales rep Timothy Makovich was so professional that he saved the company and I gave 1 star because he deserves 5 stars. However, after purchasing my dining room set, everything was so unprofessional and went haywire. First of all, I ordered in the store and they looked into the system to confirm a delivery date based on my location and gave me the nearest date which would have been the following Wednesday. Which was perfect because I had an event on Friday I wanted the table for. The next day, which was a Sunday I received a call confirming my Wednesday delivery date. I took off work and had the time available to be home. However, on Tuesday, I received a call to confirm my THURSDAY delivery. to my surprise, I was informed my delivery date had been changed and I should have been notified however I was NOT. The delivery warehouse rep stated I needed to speak with the store manager. I called the store (Orland Park) and spoke with the supervisor Madai who basically told me I had to “eat it” and there was nothing she could do.. I was not offered anything for the inconvenience; No Discount, no future credit, no coupon, no money back, not even an apology, just the sheer statement of “there’s nothing I can do.” I felt it was very unethical for them to give a delivery date and change it without notifying me. I felt it was unprofessional that they had no preparation for the inconsiderate situation that they had placed me in despite the fact that I had to take off work and was not available the actual day that they wanted to deliver. I expect more from value city furniture as I have a credit card with them and have purchased several times throughout the years. Now I will never do this again. I’m so...