Indian Motorcycle of Orlando : RiderMarket — Attraction in Orlando

I will preface this with the fact that I never set foot into this dealer location. I decided to purchase the bike remotely, working paperwork and delivery with the finance and sales departments through email, phone and the US postal system. The initial experience/impression was very pleasant. All of my questions were answered, my financing options were thoroughly explained as well as what to expect during delivery. The paperwork had to be ink signed so after receiving, reviewing, signing and returning I waited, and waited. No additional communication from finance or sales without my initiation (no additional communication from finance at all, not even that my signed paperwork was received). I had several accessories added to the bike, the service department was awesome, very responsive, thorough communication. The sales department, specifically Juan Santa; was difficult to contact on the phone, didn't respond to emails in a timely manner; and when he did respond, most questions asked of him were completely ignored. After I began sending daily inquiries via email, followed up by voicemails, I was finally contacted by the delivery scheduler. Date selection and delivery went very smoothly; the entire process took 19 days and I live one hour and forty minutes away from their location. Overall not a terrible experience but I don't think that I will purchase from them in the future. This would be a three star rating. I am adding the fourth because of the veil of uncertainty, logistical/work location constraints, and additional procedures and precautions businesses are forced to put into place due...

First off: the entrance is tricky, and I wasn't sure where to park to get here as it's inside of a something that looks like a gated impound lot (should have just kept driving back towards the highway).

Second: The surrounding area in it's entirety was very ghetto looking, and when I had to make a U-turn and turn into several back alleys just to get to the correct entrance, I noticed every building within a 2-mile radius (at least) had bars on the outside windows and an additional barred door to which I am assuming is to stop break ins and robberies. (DEFINITELY should have kept going towards the highway)

Third: By the time I actually get to the front doors and park in this impound lot, I'm already feeling uneasy from everything I've taken in, and walk inside of the building (some motorcycle shop) next to the Indian dealership (that's how you get to the Indian dealership) just for every worker there to not acknowledge my existence. I walked around for a few minutes and nobody ever said a word to me or even looked my way. I left that building, and walked to the actual Indian Motorcycle building, to where my presence was sigh ignored again.

I just bought a few things because I already went through the trouble of getting here and I will GLADLY never come here again. Worst dealership I've ever been to, and I've been to quite a few across the country....

The staff was extremely helpful. They were attentive and didn't make me feel pressured or rushed to make a purchase. Dante Ricciardi was the first to greet us. He had a big welcoming smile and didn't hesitate to spark a conversation. He helped answer all my questions and helped me find the perfect bike. The second time we went to the dealership, we were greeted by Bill Roberts, right away we were led into conversation and talked like we had known him for years. Bill and I immediately began talking about our same interest in the same football team and shared that we almost had the same tattoo.

Dante then helped me again proceed with a bike and helped me get a great deal.

These two were just a couple of great guys to talk to. I definitely did not feel the same vibe I had got from other dealerships and would highly recommend their services.

Not only that, but I good deal on a...