ABSOLUTELY HORRIBLE EXPERIENCE!!!

The hotel restaurant is Lola 41 on the same property. Anthony the manager was verbally and aggressively abusive, displaying extreme a level of professional immaturity, the likes of which I have NEVER encountered at anywhere in Palm Beach. Not only does he lack the skills to handle a challenging situation but he presents himself to be of a “woke”mindset with tremendous resentment toward anyone he perceives to be of wealth, higher education and/or privilege which is the majority of palm beach residents. A drunk man walked over from the bar and literally crashed on our table. Not only did everything from the table fall to the floor with breaking glass everywhere, but the leg of the table destabilized causing the table top to bend down and slam onto my knee which was underneath the table. The servers were focused helping the drunken guest get up, completely ignoring my requests for a manager regarding my knee which was in pain. After my 5th request, Anthony showed up very defensive and belligerent. I wanted a record of the incident and his contact information due to my knee pain. Not only did Anthony never apologize to us, he refused to give me his name (which I only learned of later) or his business card. He then tried to falsely claim, without any medical knowledge, that the drunk had a stroke but it was obvious that the guest had too much alcohol. He actually admitted that he was more concerned for the drunk who crashed our table. When I attempted to video the damaged table, he forcefully held the fallen table top up with his hand and tried to block me from taking images of the damage. He then proceeded to shout and tell us to leave and never come back. I had to threaten to call the police to get Anthony to settle down. My friend who was present as a witness and is a litigation attorney pointed out that management was trying to cover up the restaurant’s incompetence with regards to this incident as the motive for Anthony’s aggressive and unprofessional behavior towards us. At some point, the owner showed up and offered to get our check. Since they had already ran our credit card through before the drunken guest landed on our table, we had to ask Anthony to reverse the charges. Anthony’s once again “woke” and immature response was “So you want a free meal!” The hotel ownership is completely out of touch with what is going on at the managerial level. Anthony is not the appropriate caliber of person to be representing a restaurant in palm beach. His skills and attitude are much more suitable for a position at McDonalds. Anthony’s unprofessional conduct is in stark contrast to the quality of service here over the last 4 years. Only a handful of higher-end restaurants in palm beach are able to maintain high standards as the years pass. It is often just a matter of time before most of them deteriorate in their reputation often due to their hiring of staff like Anthony.