Tonight, we ate at the Palm Beach Grill located in the Royal Poinciana Way. We had heard good things about this place earlier in the day. Believe it or not, their hot dog and ribs were supposed to be outstanding. We ordered drinks and my first pet peeve was triggered. They gave me a bottle of 6 ¾ ounce Diet Coke for $5. I know it's only $5 but I hate when places rip you off like this. We ordered the deviled eggs. They brought over 3 halves…c'mon, eggs are reasonably priced again. They had celery and relish in them but I couldn’t taste the deviled part. Funny thing is that this was the only dish not overly spiced with black and red pepper. Both plate presentations were nice with a good amount of food arranged nicely. Unfortunately, I didn’t take pictures because I wasn’t expecting issue’s with the manager. I heard the hot dog had a natural casing. I heard wrong. The foot long kosher dog was laying in a poppy seeded soft bun which was brushed with a thin layer of somewhat spicy chili, onions and yellow mustard. It came with hot shoestring fries and a lot of Cole slaw and 1 half deviled egg. The slaw was tasty and the meal was OK. It would have been much better with a natural casing dog. Spicy Mayo and ketchup came with the meal.

My wife ordered the ribs. She loves ribs…but not these. They brag about them falling off the bone. That is actually overcooked but not a big deal. The rub or sauce they use is very heavy I black pepper. She barely ate any. I ate most of it and I could feel the black pepper piperine in my mouth a half hour after eating the ribs.

We ate at the bar. The bartender asked about the meals and my wife voiced her displeasure with the ribs. The bartender said she would let the manager know. A little over 15 minutes later, the manager came over to confront us. We just wanted her to know the food was spicy. We were not confrontational. She was. Her name is Brook and she shouldn’t be managing a restaurant. She said we should have said something earlier but the bartenders were busy and didn’t come by. My wife agreed but then Brook, in a loud nasty voice said that she heard that my wife didn’t like Palm Beach Grills sister restaurant chain, Houstons. My wife said that we heard that this was a step above the rest of the chain. Brook, then said that the Palm Beach Grill was just like the others in their chain. I gave her a credit card and she set the card on the table. Nothing was comped and she stormed off. I worked in the hospitality business longer than this “manager” has been alive. She really pissed me off . I could have punished the bartenders but that would have made two wrongs. I left a very good tip for them. We departed the Palm Beach Grill, never to return. I like being able to write a review even though I know I will be reprimanded by those who think the customer is always wrong and I’m pretty sure that the restaurant does won’t care or change the way they deal with unhappy customers.