Kevin Jewelers — Attraction in Palm Desert

12/30/23 I am so upset by my experience at Kevin Jewelers. December 18, 2023, It started out nice, I went in looking for an anniversary ring. A band with a row of small diamonds. Seven or so, not diamonds that go all the way around the band. I explained this to the sales person that approached me, Belinda, as I thought this design would look best with my current wedding ring and band. She pulled out several, maybe we looked at 5 bands. We found one that looked good with my current wedding ring and band. I liked the way the three looked together. Then she said, you know the diamonds look cloudy. She was exactly right, I had not paid attention to that yet, as I was looking for a shape/design to match my rings. I said you’re right! Do you think cleaning it will help? She cleaned the band and cleaned my rings. Brought them all back and they looked fabulous, beautiful. I was very excited! I paid for the band and we set it up to go for sizing. It would take a week before I’d get it back. A week later I went in to pick it up. Belinda was not there that day. When they handed me the band the diamonds were SO cloudy. I said.. that’s weird the diamonds on this band were cloudy when we first looked at it then Belinda cleaned it and it looked great. Can you clean it please. They cleaned it and it still looked awful, so cloudy. I said that is not the ring I bought. I would never buy a ring with diamonds that look like that! I did not take it, I did not sign anything. I said I’ll come back tomorrow when Belinda is here. I went back the next day and as I approached Belinda said she was looking for another band for me. I said what happened, the ring I bought was beautiful. Why is it so cloudy. She did not answer. The only comparable ring they (Belinda and her manager) could find me was several hundred dollars more. They would only exchange the band, no other offers to fix the situation. Again I refused to take the ring or buy a more expensive one, which was the only option they offered me. I left telling Belinda, I don’t know what’s going on here but I trusted you and now I am so disappointed in you! I am out $643.48. I went directly to the mall management and put in a complaint. I called my bank to dispute the funds. I filed a complaint with the BBB, better business bureau. I out a bad review at Yelp. I filed a police report. I emailed the companies headquarters. I am beside myself. Don’t trust Kevin Jewelers! 1/3/24 I received a response to my email saying a district manager will reach out to me before the end of the week. That is now (Friday, 5PM). I have Not heard back from Kevin Jewelers. Disgusting. 1/4/24 Heard from the District manager, was assured that there was no unethical action taken by the sales person. He included that the store has been in Palm Desert 30 years, in business 40 years. And that the employee has been working for them for 10 years. They believe that cleaning the ring made it temporarily more sparkly and brilliant than the diamonds in the band actually are. And that cleaning will not remove cloudiness. 1/9/24 I received a credit to my credit card. I appreciate that they did that. Moral of the story: Familiarize yourself with the 4 Cs before shopping for diamonds. Know that cloudy is NOT the same...

I hate to write this review because my husband has bought a few piece from Kevin jewelers which we haven’t had issues with. But the most important and most expensive piece bought was my 10 year Anniversary wedding ring. He purchased it in November 2023 picked it up end of January 2024 (due to sizing it took a little longer to get). By mid February of that year a diamond came out of the ring. Because we no longer live in California, I had to ship the ring to my stepmom, who then had to bring it to Kevin jewelers, who then had to ship it to their “people” To determine the cost to replace the diamond. After waiting about a month, I finally received the cost to replace a diamond which we agreed to. Again because we don’t live in town and because it was over $100 to replace the diamond my stepmom had to drive back to the mall to pay in person to fix it on my behalf. Fast forward to now, just over one year later from getting it back after the Diamond was replaced. Another diamond has now fallen out! I am terrified to wear this beautiful ring my husband bought me. I’m afraid more and more diamonds will be falling out, and I’ll continuously be having to pay to replace the diamonds. Attached is the photo from the first time and now this time. In the meantime, I guess I will be wearing my original wedding ring that I’ve never lost any diamonds out of in over 11 years (thank you...

Read all of the 1 Stars! Do not buy there. My wife bought my $4000 diamond ring for me, and after 3 1/2 months a large diamond fell out. They did not stand behind this, because we did not buy the warranty. I work behind a desk and did not see a need for a warranty since the ring would not see any contact. I am a Certified Lean Six Sigma Master Black Belt, and organizational and business turnaround specialist, and I run several inspection companies. I have the credentials to say this is a subpar ran organization. The quality of this ring is defined by losing a diamond 3 1/2 months after purchase. The fact that they push a warranty and don't stand by their products prove that the quality of their products is horrendous. The additional fact that their "Store manager" tried to muscle me that I didn't have a warranty and they were unable to help me was extra proof that this place is a racket. Don't buy their products, go somewhere else, I never will to. I am a 56 year old professional who needs to let buyers to beware of the Palm Desert Kevin Jeweler. Extremely disappointed. If I could give 0 stars for customer...