Xfinity Store by Comcast — Attraction in Palmetto Bay

I called Xfinity as of July 2nd to renew my promotional value for JUST WIFI. I spoke to a representative by the name of Janet, and she stated that I would be getting the same wifi speed for a promotional value of $77. I was content and advised that I would like this promotion. She later responded that she needed a payment of $120 to secure the promotion. I told her to use the card stored on the account, and she advised that she could not see it and needed me to provide it. I clearly advised that I did not feel comfortable giving her my payment form over the phone and she ASSURED me that there would be no issues, as this is Xfinity and they do not do scams or fraud. So I provided the credit card information, and I received a text from a 321 number confirming to make a payment to xfinity for $120. I typed in yes and she provided me a confirmation number. I have already confirmed that it was taken out of my bank account and posted as of July 3rd. I looked in my emails and received an email from Xfinity for the INCORRECT WIFI SPEED. I called Xfinity again, and they updated the wifi and proceeded to send me the equipment. My next bill should have reflected $75.23. However, when I check my bill, it shows that I owe $187! To my astonishment, I called them again, only for them to tell me that my bank rejected the payment and to call my bank. So i called my bank, and they confirmed it was cleared since July 3rd, and nothing has been rejected. I called xfinity again, and they opened a claim. I uploaded my bank statement, text messages between the representative and I, as well as the confirmation number. They closed the ticket and stated that they would refund the $120 to the account that payed. I checked the payment, and the account that they will be refunding was that of a CHECKING ACCOUNT that I did NOT own! I advised that I payed with a CREDIT CARD and uploaded my bank statement reflecting the payment and correct account number. They stated that they have NO recollection of MY credit card payment, only that of the CHECKING ACCOUNT THAT I DO NOT OWN. They stated that although they had my bank statement showing that the payment was taken out of MY CREDIT CARD, they had no statement from them showing that they ever took money from my card. Notified me to call my bank to dispute the charge and that they can not do anything for me. So basically, I called Xfinity to update my service, and they scammed me out of $120, and they have no recollection nor need to help me. I advised that one of THEIR employees are at fault and to go back to the RECORDED voice call that I made on July 2nd and they said THEY HAD NO RECOLLECTION OF THE CALL EITHER, it showed that I never called... I pleaded with them to open an investigation to find this employee, and they said they do not have the capability to do so! WHAT?! SO YOUR EMPLOYEE CAN COMMIT FRAUD AND YOU GUYS HELP HER DO IT?! I'm so upset and have absolutely no hope for this...

I do not like this Comcast Building because when you go inside and you wait in line they take so long to get to you next or they don't want to do anything you have people just standing around looking around instead of helping everyone that's in line and then when your next and ask a question they're telling you oh I don't know all you have to call the 1-800 number like what are you working here for why do you have this building if you don't know anything and then they overcharge you they add all these other charges to your bill that you don't have or things that you haven't even purchased Im going to drop them because the service is terrible, theres always outages when you call about the outage they hangup on you. And if you have a technical problem the tech doesnt know what they are doing just tell you to make a appointment like why do you work that department if you dont know what you are doing and talking about. My bill started out $179 now its at $300 im never late when paying my bill and i dont pay movies or any other stuff like that so why so high and ive been with comcast since day one when they first came out im very disappointed with Comcast and they are gonna lose a...

I am new the xfinity mobile. I thought it was going to be simple to switch. I went on Black Friday. The salesman said oh you have 1000.00 to trade in your phones. I traded my 3 of my Apple phones. Well when I review the bill it was 300.00 for 4 lines 4 phones and 1 free line. The bill had protection that I never agreed too. I was like wtf. I called and was told no worries the phones were received should see your credit next bill. Next bill came in and only 1 phone was credited but the protection service was gone. I called again was told the same thing you should see a credit. The bill comes in and no credit. I called again spoke to a department that handles escalation was told you have a 850.00 credit on your bill you should see the credit added and the phone that should have been free is removed from your account. Received the bill again and of course no credit phones are still there. Now I made an appointment to come in and will ask to a supervisor this time and will not leave until they show me proof. After the 2 years are up I am leaving xfinity mobile going back to my old cell phone company. I regret everyday...