American Eagle — Attraction in Paramus

It is 3:25 on Saturday March 22nd. I just left the American Eagle store in the Garden State Plaza after an encounter with a very rude cashier and an even more rude manager. I was sent the wrong item and drove a half hour to get to the store to initiate a replacement. When I got to the register an angry young woman proceeded to tell me should could not help me. One can imagine my frustration after driving all of this way and waiting in line for 20 minutes. She refused to accept my return and told me to go home and call customer service. I questioned this, as anyone would, and while I clearly expressed my frustration, I did state that it was not her fault and that I was upset with the company policy. She did not care and continued her rudeness. I then asked to speak to her manager who again explained the return policy and when I told her about her employee's behavior she became aggressive towards me and blamed me even though she said she heard the entire conversation. The worst customer service I have ever experienced. It got to the point that my daughter who never speaks up began defending me vigorously to this woman, explaining how in her experience as a retail worker she has always been taught to handle customer frustration about policies with politeness and understanding. Never would she have ever treated a customer in this way. Don't shop at this location and American Eagle should certainly look into their hiring practices, not to mention...

We went there today with my friend for summer shopping and I wished this wasn’t the first store at Westfield we started our shopping because it changed our whole shopping experience down .As we entered all the workers made us very uncomfortable and repeatedly and intentionally offered assistance (I say intentionally because when we said no to a salesperson another one came 2 min later who were actually together and was next to us when we said no to other )repeatedly told them we are browsing .We picked 2 pair of jeans to try with all the harassment and we told them to open a dressing door for us .As I tried first jeans I wanted to show my friend who was there but when I opened a male sales rep who opened the door was in front of my door like guardian with weird look on his face and then realized she told my friend that she is not allowed around dressing area .I had to walk all the way to dressing exit to show to my friend the jeans fit while again sales rep staring with uncontrollable dismissal face .I was very upset eventhough I liked one of the jeans I didn’t want to buy it with this awful experience.They need a whole new makeover for this store otherwise will soon have no customer going in there to be treated that way .There is seriously something wrong with the...

What an incredible experience! I’m in love with American Eagle in Garden State Plaza and their amazing staff is the reason why. I happened to need a cowgirl outfit for one of my sister’s celebrations before her wedding. I needed a cowgirl outfit for this bridal shower celebration. The staff was so, so helpful and kept bringing me all kinds of outfits to try on to find the perfect outfit for my event. They found the cutest outfit which I absolutely adored and everyone at the event. They had me feeling like a celebrity! Too cute and adorable! Everyone was just so helpful and friendly; willing to go the extra mile to make sure you left happy. I ended up getting another outfit as well. I even opened the American Eagle credit card and I usually say no when I am asked. So American Eagle, I don’t know what you are doing to train your employees or you must be treating them super well, because I have not received this type of service at a retail store in a long time; whatever it is keep doing it. Here are all the amazing staff members that helped me get the perfect outfit for my sister’s rodeo event on 5/29/2024: Alycia, Laudelis, San, Alexis, Eduardo, and Elizabeth. Thank you so much. I will see you...