ALDI — Attraction in Parma

Food prices are excellent. Food selection and quality are great.

The only thing that knocked a star off was that several employees insist on constantly reminding shoppers to their faces or yelling out loud that the store will be closing shortly, sometimes starting as early as 7:45, it seems. Lock the doors at 8pm, but don't harass shoppers who are trying to hurry to finish their shopping, especially when we are trying to maneuver around the boxes that are stacked, blocking the path in the aisle for our shopping carts. I overheard one female employee laughing, acknowledging that she realizes that customers get irritated by her constant reminders (but seems to feel the need to continue to act in the same manner). I worked in a service industry for over 35 years and wouldn't dream of being rude to my customers because I was in a hurry to go home. Take more pride in your work, and remember why you are there (well, maybe only to earn a paycheck, for some, apparently).

I would be remiss if I didn't state that only a few employees act in this manner--the remainder are hard working, helpful, and apparently realize that they work in a...

Today I had the most disappointing experience I’ve encountered in my nearly three years of shopping at Aldi. I placed an Instacart order scheduled for pick-up between 6 p.m. and close, but the app showed that my order had not even begun to be prepared.

When I arrived at the store, I decided to do some additional shopping, as the app wouldn’t allow me to add items to the order. During checkout, I asked my cashier, Derrick, if he knew when my Instacart order might be ready, since I had placed it an hour ago. He responded, “Whenever we get it ready.” I explained that the order was supposed to be ready at 6 p.m. and asked about processing a refund. His response was dismissive and sarcastic, saying, “You can, I don’t care what you do,” and, “Of course we won’t just steal your money.”

I was extremely disappointed with his attitude, as well as with the store’s general organization. Many products were out of stock, and the overall quality of service fell short. I left feeling frustrated and let down by this experience.

For a more pleasant and well-stocked experience, I would recommend the...

Small store, need to stay in stock on ad items. Cashier need to be aware of the front end.

Today 6/4/23. Since my last post Aldi has changed my mind a bit. They reconfigured their front end and they now have two cashier lines and six self-serve registers. This makes it quite a bit faster. One thing I would say about self-serve is that it is a credit card only. If you were to go and buy a few items you still would have to wait in line behind a possible customer with a card full of groceries. They need to install one single cash only register for a few items only, maybe 10 items or less. All and all a better shopping experience for me.

Today 3/24/22. 12 people, in line, 2 lanes open before they decided to open an additional lane. By THAT time it was out of hand. The cashiers need to be more aware of their line and call for help. The managers need to be aware of the situation up front. All the cashier needs to do is ring With no bagging and no car collecting these kind of lines should never happen. This is constant problem at this...