Crunch Fitness - Roosevelt — Attraction in Philadelphia

I began training here at the end of summer and was initially very pleased with the facility, which prompted me to pay for an entire year in advance. However, I have noticed that some ongoing issues remain unaddressed over time. Specifically, a leak near the squat/barbell rack has persisted for over six months. Today, I was trying to squat and the floors were all wet; if I or someone else gets injured by the negligence of the non-existent gym manager, I will sue.

The other day, one of the Female trainers had an open class with two women. She had the audacity to play music so loud that even with both of my AirPods, I could not only enjoy my music but not only that, I could not longer work out close to the speakers as the music was so loud that I thought I could need a hearing aid. I left the gym at the moment. The next day, the same female instructor had another class, and she left all the equipment in the middle of the gym. Putting weights back is encouraged for us members but not for employees. The disrespect I get from these people is unbelievable sometimes

The front desk is operated by a couple of teenagers who don’t manage the building. They always seem to hang out as if this was a social event instead of working.

I will attach pictures to this review showing equipment that has been broken for months now. The gym also gets very dirty. Not enough people are working to make this place decent.

It would be a good idea to stop with the constant promotional offers when the place is clearly getting way too big management/employees to handle. Even on Sunday you will find yourself waiting for equipment. This will be a fire code violation waiting to happen

Will not be renewing my membership, I highly discourage anyone from paying up front in an attempt to save money. These people will not care to address anything once...

Dear crunch fitness Management,

I am writing to formally report an incident involving Assistant General Manager Angel Rosales that occurred on 7/8/25 at your Roosevelt Blvd facility.

While my friend and I were working out alongside another gentleman, Mr. Rosales approached us in an aggressive and unprofessional manner. He accused us of making others feel uncomfortable in the restroom—without offering any evidence or specifics to support the claim. Despite our calm and respectful attempt to explain that we were simply having a private conversation in the restroom, Mr. Rosales escalated the situation unnecessarily.

He threatened to revoke our memberships and remove us from the gym, without providing any viable or policy-based reason. Additionally, his demeanor was confrontational and intimidating. He appeared more focused on asserting dominance—flexing his muscles and displaying an attitude of authority—rather than seeking to understand or resolve the situation in a professional manner.

We were not rude or disruptive in any way. We did not engage with anyone else in the restroom, nor did we act inappropriately. If anyone felt uncomfortable, it may have been due to overhearing part of our private conversation, which we had no control over. We believe we were treated unfairly and targeted without justification.

I respectfully request that this matter be investigated thoroughly, and appropriate action taken to ensure that all gym members are treated with respect and professionalism by your staff—especially those in leadership positions.

Please confirm receipt of this complaint, and inform me of the steps being taken to...

Probably the only reasonably priced gym in the area since Retro Fitness closed. Been a year since I started coming here. LA Fitness charges you $40 a month, Fusion Gyms is $70 a month. Im on the third tier here for $9.99 a month which, after taxes is $17 a month, which gives me access to all the weights and cardio, free wifi, power half hour training and their nutrition program, but I may switch to the 2nd tier so I can get the group classes and ride classes added on. Third tier gets you every thing I mentioned above along with tanning and hydro massage. You also get guest privilege's. They have plenty of protein drinks and supplements to use before or after your workout.

Early afternoon, when I mainly come in, isnt that bad. Not really congested, easy to get on any machines or to get on free weights. I haven't really had any issue with staff, Dont know the redhead womans name but she greets everyone as they come in.

Place is pretty clean, I usually see this one dude walking around sweeping up and such. Weights aren't thrown everywhere and the mens locker room is pretty clean. Sometimes paper towel dispensers are empty but they got a decent amount of dispensers though so you just gotta find one that isnt empty.

Now for later afternoon or evening hours, because of my work hours its not really an option for me to go, but the very few times I have gone, it can get pretty busy and weights can get scattered, and the place aint gonna be spotless, but that isn't the staffs fault, those are peak hours with members coming in and out and some members just don't care, not much you can do about that.

Solid...