Harkins Theatres Norterra 14 — Attraction in Phoenix

Yesterday I took my 3 grandchildren to see a movie that I had pre purchased tickets as their site suggested that the North Terre Harkins had replaced their regular theater seating to be requires that all harken seem to be doing. I paid extra for the tickets because buying the theater seats that are nice and sitting where you want to said is worth the price. Upon arrival I was told they were having computer system problems and it's open seating. I then and lightened them that my seats better be open because I had paid extra and expected his set where the children wanted. I then went to purchase popcorn and sodas. Was told that they couldn't give me my free popcorn because they had no proof that I was one of their frequent guests with the pre purchased card I by perseis and. After a length of disagreeable conversation they so kindly agreed to give me my popcorn and I said I wanted to up size it because there were 4 of us that was doable if I would pay cash which was not my intent common typically I use a credit card but I also had points would should have more than paid for my upgrade. I then ended up having to pay for my popcorn pay for my drinks and purchasing to churros and 1 pretzel ended up being charged $24. I have to say no matter how close that theater is I will never take my chill grandchildren there again. By the way they did not replace their seating to the nice recliners and so I was screwed on the price of my tickets. Take my advice...

DON’T GET ME WRONG, I love Harkins! My last two experiences at the Notera location (February 13 and 21) were awful! Each visit was ruined by loud school age teens and college students.

On 2/21 I went to go see, The Monkey. Several guests walked out that evening due to the ongoing talking, shouting, and vaping from the back row. By thirty minutes into the movie, my clothing was saturated by the smell of vapepens! One guest ran to the door to vomit. When I approached management, several workers agreed with me that things were getting out of control at their location. The manager who happily gave me a refund didn’t seemed phased by the other employees’ lack of professionalism. I was dumbfounded! It just goes to show that the employees and managers of the theater have ZERO control. This location really needs to work on the guest’s experience! Also, the theater was really dirty! You could tell no one cleaned in between several showings!

I usually go to the Camelview- Fashion Square, or Christown locations. I’ll continue to do so, but if those employees and managers share the same expectations for their theater, then I’ll switch over to AMC. It’s very sad to see the state of the theaters! I’ve been going to Harkins since the old days of their location on 51st Avenue...

My son and I are huge movie buffs and certainly see our fair share. We'd recently started going to AMC or other theaters because our local Harkins has gone down hill. The other night, we decided to catch a flick. It was pretty late in the evening, and Harkins Norterra was the only theater with our movie still playing. It was a bit of a drive, but we were both very impressed. We arrived partially into the previews for the last showing, but they were still very nice. We accidentally brought last year's Harkins cup, but they honored a $1.50 refill anyway. My son went to get it and commented on how "friendly" they were with him. My son has Aspergers and like all of us, he thrives around people that put him at ease. Much appreciated! Lately, the theaters we've gone to late at night "quit serving concessions" due to being close to closing time. I get very annoyed by this poor customer service. This theater was fantastic on that as well. The theater is pretty new and beautiful. Very clean and comfortable. Well worth the...