Jared Jewelers — Attraction in Pineville

My Experience.....I went to the Jared in Pineville, NC. This store allowed me in with no mask, which was good, otherwise I would have done business somewhere else. Pam was my sales associate. I knew the specifications that I wanted, so I provided that to Pam and we found a diamond online for an engagement ring. That was disappointing that I couldn't see it in front of me. But, all went smooth, chose the band, setting, wedding bands, and done. My only disappointment at this time was the cost, way over priced as I've purchased diamond jewelry from a private jeweler and should have went back. The most insulting thing happened the next day when I took my fiancee back to get her finger sized so Jared could have that information. Pam didn't say high to Kristine, didn't say congratulations, didn't even ask her name. All Pam said was "Oh are you here to get her sized?". "Her"??? How insulting to Kristine to be ignored like that. My wife to be and the one that would be wearing the ring and you don't care to know her name??? We left and I apologized to Kristine for Pam's rudeness. Now to today when I picked up the ring. I was met at the door by "Zenna". No smile, no courtesy, just what can I help you with. I told her I was there to pick up a ring and she asked for my name as she was reaching for a mask. I told her I don't wear mask and I didn't have to wear one when I purchased the ring last week. She told me I could wait outside and that she could serve me there. I told her that I wasn't waiting outside, I was there to pick up and ring, and that Pam didn't make me wear a mask before and beyond that I just spent $12k and I wasn't going to wear one. That change of policy or enforcement of a policy that was not enforced before was very insulting and embarrassing. Zenna went to go find my ring, found it and just brought it to me in a bag and told me to sign a tablet. What??? Your not going to show me the ring, ask if I'm pleased with the ring. Maybe sit me down and offer to let me look it over. But no, none of that. Just a like a pawn shop, here is your purchase, sign here. How very poor is that. So unprofessional, so cold, so rude. So I take it upon my self to look at it while she stood and stared at me, rude. So the only thing in the bag was the ring and ring box, nothing else. I asked where the gemology report was. As if that was the most burdensome thing to ask she rolls off to find that. Brings that back and again doesn't go over any material with me. I look over it and ask a few questions in which she was unable to answer and the answers she did give where as if she didn't even understand the question. So not only rude, but doesn't know her business. So with this experience I will only mention Jared's name as a place "not to go". Really Jared??? You don't have better staff than this??? You have customer's spending thousands of dollars and your not any better than this after the sale? Shame on you. You should have a room for a customer to look over their purchase of thousands of dollars. You should lay out the black clothe, allow the customer to look at their diamond under the magnifying glass. Talk about the making of the ring, the warranty, the procedures, the care. But no, none of that at Jared's and that is why I will never send any one to any Jared stores. I don't want to be associated with referring a friend to such a sham of a place. The ring is nice, but I would've returned it in a second if I would have stayed in that store two more minutes with...

Last October 2023 I was on the hunt for THE perfect wedding band, I had a slight idea in my head of what I was looking for and I ended up at this Jared location after a couple other stops on the way. I was greeted and welcomed in by Deb, who was able to see my vision and helped make it come true. We did it, we found THE perfect wedding band to match my engagement ring!!!

So why 4 stars? The wedding band that I found is two bands that are already soldered together at the bottom, that encapsulate my engagement ring. The wedding band needed to be sized and I was asked to leave my engagement ring with it so that they could make sure to get the wedding band to perfectly fit and encapsulate the engagement ring. Easy no problem. Unfortunately, there was some miscommunication and they not only sized my wedding band to a 5.5 but also sized my engagement ring 5.5. Once I returned to pick up my rings and we noticed the mistake. They were quick to fix their mistake and size my engagement back down to a 5, the original size. With the second sizing my engagement ring, the engraving on my ring was accidentally semi removed. Again, Jared took ownership and I left my ring with them to fix the engraving. I came back days before leaving for our wedding to pick up my engagement ring with the "fixed engraving" and the engraving wasn't even legible. The manager, associate who was helping me, and another associate, all agreed that the engraving that was completed was absolutely not ok. And once again they were great to say that they would get it fixed. Feeling discouraged and annoyed with my multiple trips back and forth to and from Jared's, it was my wedding week so I wasn't going to allow this to ruin my week. They made a note within their system on my account and told me to come back when I had time.

And finally... I finally brought my engagement ring back, and Deb once again was absolutely incredible to work with. She had the jeweler come out from the back and look at my original engraving (I had photos) and we talked about a plan and put it into motion. I picked up my ring today and, no, the engraving is not back to the original engraving, but I am happy with the final results that the jeweler was able to configure. If this was a review just about Deb, the jeweler from today, and customer service I have received I would give this Jared location a five star. But for the inconvenience, the mistakes, and the time spent, I think four stars is an appropriate rating.

Thank you again to Deb and the Jeweler who fixed my ring. I...

Up until my latest visit I respected this company and considered it MY jewelry store. I have even worked for this company so I understand how things SHOULD work. I took in 3 timepieces back in April and worked with Andy who was great. I was given a ticket with a pickup date for mid June. I heard NOTHING from this store between this time. I called a few days after my pick up date to inquire (generally half way through you are to receive a call with the repair needs and estimate. I've also worked in the watch repair department, so I know how this works). I spoke to Pam who said the guy in charge of the watch repairs, Joe, was not in that day and I requested he call me on his next shift, which was 2 days later got no call 2 days later. On day 3 I called and spoke to Brandi. She pulled up info on the computer and gave me quotes to the best of her knowledge. ($700, $200, $200) She said Joe would call me on his next shift to go over the information. He called 2 days later (leaving me a voicemail)and gave no explanation as to why I had heard nothing from that store between April and June, but gave me the repair info and quotes. ($350, $400, $400). I called back and accepted the first but declined the other 2. I asked to speak to the manager, Dennis, to explain my concerns and issues. He was very understanding and told me there had been some watch repairs that had gotten lost in the system and he would discount my repair for the trouble. So I went in last week to pick up my time pieces, expecting a lower price than $350. That did not happen. I was dealing with Brandi and explaining my story. She said that was the discounted price and was firm on her stance. I again tried explaining my story and she continued to say it was discounted. I asked if there were any notes in the system about my conversations and she continued to say it was already discounted. Brandi was very cold, uncaring, unsympathetic, and plum rude. I had tears welling up from my frustrations so just paid so I could get out if that store and away from that woman. I will NOT return to this store. I will also tell all my friends about this and any who ask. You tell more negative experiences than positive ones and this is certainly what is...