Warby Parker Legacy West — Attraction in Plano

I recently had the pleasure of trying out Warby Parker, an eyewear company known for its stylish frames, affordable prices, and excellent customer service. As someone who wears prescription glasses, I was drawn to their reputation for offering high-quality frames at reasonable prices, and I was not disappointed.

One of the things that stood out to me about Warby Parker was their vast selection of frames. They offer a wide range of styles, from classic to trendy, so there's something for everyone. I was impressed with the quality of the frames I tried on. They felt sturdy and well-made, and the lenses were crystal clear, providing me with sharp vision.

The process of getting my prescription glasses was smooth and easy. Warby Parker has an online quiz that helps you find frames that match your style and face shape. They also offer a try-on-at-home program where you can order up to five frames to try on at home for free. This was a great option for me, as I could see how the frames looked and felt in person before making a decision.

What really sets Warby Parker apart is their exceptional customer service. The staff at the brick-and-mortar store near my place were friendly, knowledgeable, and patient. They helped me find the perfect frames and answered all my questions about the ordering process.

Finally, the price point of Warby Parker frames and prescription glasses is very reasonable compared to other eyewear brands. The frames are affordable without sacrificing quality, making them accessible to a wide range of budgets.

In conclusion, my experience with Warby Parker was excellent. The quality of the frames, the convenience of a nearby brick-and-mortar store, and the outstanding customer service all contributed to a positive experience. I highly recommend Warby Parker for anyone in need of stylish and affordable...

Unacceptable Customer Service at Warby Parker Legacy

Rating: ★☆☆☆☆

My recent experience at Warby Parker Legacy has left me utterly disappointed and disheartened. The customer service provided by one of the employees was not only lacking but bordered on outright disrespectful.

Upon entering the store with my wife, we were greeted by a seemingly friendly young woman. However, the interaction took a turn for the worse when I expressed my dissatisfaction with the first pair of glasses she recommended. Instead of adapting to my preferences, her reaction was one of disbelief and disdain.

What followed was even more astonishing. The employee, without a word of explanation or apology, simply walked away through a door to the employee area and never returned. This act of customer abandonment was both shocking and unprofessional, leaving my wife and me standing there in disbelief.

Adding insult to injury, the other 3-4 employees in the store seemed indifferent to the situation. No one approached us to inquire about the abrupt departure of their colleague, and not a single effort was made to salvage the customer experience. The only acknowledgment we received was a casual "thanks for coming" as we left the store.

This level of disregard for customers is inexcusable, especially considering that we were the only customers in the store at the time. It raises serious questions about the commitment of Warby Parker Legacy to providing quality service and ensuring a positive shopping experience.

Regrettably, this experience has left such a bitter taste that I cannot fathom returning to any Warby Parker store in the future. It's disheartening to witness such a stark contrast between the positive reputation the brand enjoys and the disappointing reality of the customer service we encountered at the...

I have been disappointed in the whole experience from my initial visit to how I was treated trying to get my glasses corrected. Got my new glasses here about a year ago. I was not happy with the prescription from day one. I expressed my concerns and was told it would take a few days for my eyes to adjust to the new prescription. After a week with my new glasses, there was no change. I went back the second time. Check the prescription on my glasses and said the prescription was perfect. Went to the store in Southlake. Basically, the same treatment. Your prescription is perfect. I have expressed disappointment in two different surveys with no attempt from Warby Parker to contact me. Fast forward, I went for my annual eye exam this week. I expressed my concerns that I was not happy with my current prescription I got from the office. They informed me that they could read my current prescription on my existing glasses I got from Warby Parker. After checking my prescription, I found out my prescription that Warby Parker put in my glasses is not what the Doctor had written for my prescription. So, I have lived with the wrong prescription for almost a year. When I buy prescription glasses, it's because I need them to see. My brother in-law recently got his prescription filled with Warby Parker and was not pleased with his...