Michaels — Attraction in Port Orange

I called Michael's asking if they carried tiny zip lock bags which might hold a few beads. The woman answering ph said she did not know but would put me on hold while she checked. I waited 10 min. I got a bad feeling yet really needed the item that night. While still on hold I got in my car and drove from NSB to Port Orange. On the ph and 27 mins later I walked into the Port Orange store. When I entered the store I realized that my ph played the same music that was playing on the store speakers... I told a male cashier there that I was still on hold and let him hear my speaker ph. I told him I was waiting for their woman employee to get back to me. And I've been waiting 27 mins. He seemed unfazed and unconcerned as to how I'd been left on hold. He showed me the item I needed a few steps away from the cashiers and on an end cap which was on sale! He expressed little interest that their ph customer service was literally No Ph Customer Service!!! When I paid I asked that cashier if she knew who normally answered phs. She said cashiers often do so but it could have been someone in the back as well. And she too seemed to have little to no interest in the fact that no one bothered to check a ph line that was continually on hold. I've worked as an employee in several stores in my lifetime and owned my own business... we recognized that customer service is an extremely important aspect of the job. We would have shown some emotional empathy and profusely apologize... even would suggest that we would do our best to make sure this wouldn't happen again. Unfortunately, I felt mostly dismissed by all I encountered even when I suggested to one of them that this needs to be brought up at an employee meeting. I got little response. If I didn't need those little plastic bags that evening I would have bought them elsewhere. Next time I will probably go to the Daytona store... maybe they have a better understanding as to what makes for customer service...or maybe Hobby Lobby will provide a better experience in...

Over the last few weeks I have had a series of defective scrapbook page and refills; I’ve driven to Orange City, Intl Speedway in Daytona and Port Orange and ordered online. I’ve purchased albums and refills and returned them till I was blind! I couldn’t finish two projects, I was spending time and money driving all over the place and at my wits end. I went to Michael’s in the Port Orange pavilion, found Patrick the manager and enlisted his assistance! Two out of four albums I bought also had defective pages. We had to spread all of the refill packets and the albums out on a framing surface and go through them page by page. The posts were screwed down so tight it took tools to unscrew them to take the albums apart. It was time-consuming, grueling, very taxing and frustrating! Throughout the whole ordeal, Patrick stuck with it and worked with me until we arrived at a solution. He was kind, patient, solicitous and understanding which is rare in this day and age of really poor Customer Service! I have been in the medical/service industry for well over 50 years and Patrick stands out, head and shoulders above customer service people anywhere. He is truly an asset to the company, the store, the customers and I believe the employees as well. Kudos to...

Today I went to return a gift I received that was purchased at this Michaels store in Port Orange Florida. The cashier told me they could not accept the product back because they are currently selling it on clearance. It was purchased at full price and they wouldn’t give me a single penny back for this product. She told me I was just going to have to keep the item. She said that’s just our store policy. It’s no wonder it’s never busy in the store anymore. Too much of the junk they sell in the store made In China And they don’t stand behind their products. I am not an advocate for Amazon but if you’re looking for something that you think you might find in Michael’s check Amazon first, it’s probably cheaper and better quality. Besides, if you need to return it, Amazon will...