Springer's Jewelers — Attraction in Portland

I am surprisingly disappointed with my recent interaction with Springer's. I got one of their store brand watches 4 years and 7 months ago as I was in grad school and it was the most I wanted to spend at the time. The watch had started losing time so I brought it in. They tried changing the battery first, a reasonable course of action, however it stopped working within twelve hours and lost 15 minutes. By the next morning it stopped working. I brought it back into the store and was informed that the only option was to replace the movement. The gentleman was unapologetic and appeared more interested in customers who were there to purchase new items. I expressed my disappointment as roughly $200 for a watch to last less than five years is unacceptable to me when Japanese watches are of a similar price point and last for decades. I have even had a timex last longer. Again, no apology was issued. The gentleman said "the watch is working perfectly right now so I would put it on your wrist and wear it" to which I said this has happened multiple times and I was in the store just yesterday for this same issue. Within an hour of leaving the store it has lost more time. I now consider the watch useless as what is the point of a watch that doesn't keep time.

I went to Springer's because I like supporting local business and thought they would stand behind their product. Even if the salesman offered an apology for the situation I probably would have not felt the need to write a negative review. Yes the watch was out of warranty for a year and a half, I did not expect a new watch out of the deal, just some acknowledgement that this situation shouldn't have happened. Maybe it is commonplace as he didn't seem surprised. Bottomline, I would stay away from their house brand watches.

As I said, when I got this watch I was in grad school and had little money. I am a working professional now and will be sure to take my money elsewhere for both timepiece and...

Thank you so much Katie Soule from Springer's for helping me so much and speaking kindly with me on the phone, and then in person when I showed up! Thank you so much for helping me with the following story:

Today was the day! I knew as soon as I woke up this morning that since I hadn't taken care of this yesterday, that today would surely be the day.

And today WAS the day! Today I was able to look down at my hand and finally admit to myself, hey, my dainty slender pianist keyboard jockey fingers have actually over time become full-on ballpark frank sausage fingers, and that my wedding ring was squeezin mah finger and it kinda hurt a little bit, u know?

So I did some light research and after realizing there was no way on this earth that the dental floss compression thing was gonna work, I knew I had to get it cut off, the ring I mean. I still have my finger and am typing with it now so I'm grateful for that.

My ring was white gold, and I think there must have been more iron in there than I'd like to admit because it was hard to cut through. BTW the tool for cutting off a ring and the process isn't scary at all, just a heads-up that it is not. scary. at all. Ok it's scary but it's ok I knew that I was in good hands and didn't worry. I asked how often they were asked to help cut off rings and the answer was more often than you'd think loL

Well thank you so much for helping me have this relief, and answering my 1,000 questions about getting it repaired from here and receiving advice that I should probably wait at least a week for my finger to get back to normal, since there's a divot in it. I am excited to get my ring repaired with Springer's and to be able to keep my same band and have it tell a story. A story about my sausage fingers loLL.

Thank you Katie!! And thank you also to Chris Keene who lent some kind words, and some help during...

Springer's has been the only jeweler I've gone to for my jewelry needs. I had some pieces I wanted rehabbed, and I had family stories around them that had been passed down about them for a few generations. Much to my surprise and mild dismay, what I thought were real pearls were not, and what I thought was a topaz was glass! I got a terrific and interesting education about how often people in the early 20th c. gave paste as gifts, with no loss of the dignity or preciousness of the items. I was thrilled and so interested. When I discovered that my mother's (and her mother's before her) topaz ring was glass, I took a leap and replaced it with a real garnet, a beautiful garnet. It was the right thing to do, and now the story of this ring, that I adore and associate with my beloved mother, who we all lost way too young, and which is inscribed on the inside band with 11/24/1877, is all the more interesting, especially since anyone who knows anything about that date is long dead. Story is everything with jewelry. Everyone should have one thing with a good story about it. Springer's understands this. Plus, I was assisted by experienced experts, who are friendly and welcoming. On top of that, browsing made my mouth...