Cross Insurance Arena — Attraction in Portland

I'm writing to tell you about our experience at Cross Insurance Arena Saturday evening while trying to attend the UMaine Men's Hockey game. We purchased 4 tickets for the hockey game. Only 3 of us were able to attend. When we arrived, We went to the box office to request handicap seating so that we would be comfortable. There were only 2 seats available where Julie in the box office placeD us. We went down to section T where she had told us to sit and the employee there told us where the seats were. When I went to ask him a question about the additional seats, which is what Julie told me to do, he said these are handicapped seats. She's an accompaniment. She needs to go to her own seat, looking straight at my daughter. I told him that was rude and basically he just repeated what he said before that. She could not sit there. At previous events. When we have requested handicap seating, we all sit together. There's no question, where a group it shouldn't be 2 people sit in one place and 1 sits in the other. However, we talked a little bit and the 3 of us decided to go back to our original section where our regular seats were and see if anybody sat in the handicap seats, with the intention of going back to the box office to tell Julie what had happened with the employee there. As the period went on. Nobody sat in those seats. There were 5 minutes left in the period, and I decided to go back up to the box office to explain to Julie what had happened. At this point, my daughter is upset and feels very embarrassed. I explained to Julie what had happened and in that explanation also explained that she. My daughter also has a disability. We did not mention her disability because we didn't think it was important. We would all be sitting together. Julie asked if anybody was sitting in the handicap seats that we were originally given. And I told her no all but 2 out of the 10 were empty, so she told us to go back there and sit, al three of us, she apologized for the man's behavior and told us to go and sit there. When we arrived back at section T to go sit in the handicap seats, the gentleman immediately started being very rude and belligerent toward us, saying things like oh, you're back here in these seats, It's now oh, you're ignoring me. You can't come and talk to me. And I said we were just finding other seat, I had every intention of explaining to you what happened and why we came back to sit here. However, he was rude to third person that was with us, saying that she walked right by and ignored him and it was his job to show us to our seats. I explained to him that we had spoken to Julie again and she told us that we could sit here. His response was. I don't know anybody named. Julie and Julie is not my boss. My boss tells me who sits here. He then turned around and spoke into his radio to ask a supervisor to come over. Prior to that, when addressing the third person that was with us, he was very rude and belligerent, just asserting his manhood is what I'm gonna call it, saying. Well you're gonna find out how important my job is right now. By this time everybody in the section is looking around at us, and my daughter is visibly upset and embarrassed by the whole thing. The supervisor and another guy came and they started talking to us and asking us questions and I asked them if we could please stand out in the hallway and talk. I didn't want her to be anymore upset and I didn't want to make any more of a spectacle than that guy already had made of us. We explained our situation and they apologized. They offered us to go to a suite somewhere to sit and watch the game. But by that time my other 2 guests didn't want to stay so we ended up leaving. By the time the first. was over, we never got to even see the game. It was very demeaning and embarrassing. I can't believe that somebody would act like that to people, patrons who have paid money to come in and watch an event. He didn't pay for us. We paid...

The CCCC has a lot of history. The first wrestling match almost 20 years ago was a pre-WWE event. Even a few months earlier was not a WWF/WWE event, because the first time ever attended a wrestling match was actually a WCW Saturday Night taping. Though I attended a WCW event and a TNA Wrestling event (one time each), I have attended 19 WWF/WWE live events at The CCCC for 20 years, and they're all memorable. Unfortunately, I never even attended an ECW event. Aside from wrestling, I went there for some hockey games in the past. But these weren't the first time I ever went to The CCCC. The first time I ever went was in 1990 when we went to see Disney On Ice, and in January 1991, we went to the Maine Mariners final hockey game, against the Baltimore Skipjacks, in which The Jacks won---thank god. Then I went there again in 1994, 1995, 1996, and 2006 for the Portland Pirates hockey game.

Last week, I went to a hockey game, and last night a WWE live event. Though they were the most entertaining, and both still are, the seats are dangerously uncomfortable. My friend has claustrophobia and may have some health issues regarding the fact that we're being crammed in those seats. She did not appreciate having to deal with those who put their butts in her face. She is also afraid of falling, since she has some sort of physical ailment in which she needed to use her cane. The seats are too small, and they, whoever made those seats should make them bigger, since smaller seats could pose a health risk and may create a potential injury if those seats are not resolved. The Concession stands are left to be desired, and the lines are dangerously long, the bathrooms are less than adequate, and everybody is miserable and insisting they would never come back to The CIA (Cross Insurance Arena) ever again---at least until management would do something about the seats, and if it doesn't improve, then it's possible that things could get unpleasant. And speaking of unpleasant, when I was buying a ticket to an event 15 years ago, a security guard grabbed me by the sleeve of my coat, and gave me the finger. I did not appreciate being grabbed by the sleeve of anything I wear or other parts of my shirt or coat, because that would physically provoke me, and I don't like being grabbed by my shirt or coat---period! That could've been grounds for pressing charges against him...

I was so excited to take my girls to Disney on ice on Friday December 20th. I had never been before and I heard the tickets sell out quickly so I decided to get them online. I purchased 3 I got ttickets for $150.00. When I arrived at the ticket area at the Civic center I showed them my online confirmation. The first wonen I spoke to sent me to the first window, where apparently the manager of the night was working. I showed him my online confirmation & he asked where my actual tickets are. I explained that I was under the impression I just show them that to receive them. Well turns out I was wrong, I had some how purchased them threw a third party site. I could barely hear the manager threw the glass and he wasn't speaking into the microphone. I tried asking him if he knew what I was supposed to do to get the tickets & let him know I was having trouble hearing him. It was clear I was anxious and overwhelmed as I tried to figure out what to do from there. The manager got aggervated by my confusion and said "oh well I don't know what to tell you, buy more tickets" after already paying $150.00 that was the last thing I wanted to do if there was indeed a way to pull up the ones I already paid for. As hard as I tried I couldn't hold back from starting to cry, I said okay and asked to purchase 3 more. The manager was clearly aggervated by my confusion and told me to go to a...