Bell Mitsubishi — Attraction in Rahway

Bell Mitsubishi/Avenue Motors is the worst & most poorly run dealership I have ever worked with. I unequivocally do not recommend this business to anyone purchasing a car, let alone buyers purchasing premium ($$$) sport or luxury automobiles. I would rate this business at zero (0) stars if possible.

I purchased a ’24 BMW M3 Comp in October & Bell’s lack of transparent communication, correspondence, & action since my 6-figure bank wire went through has been repulsive.

Negative interactions include:

Pushy/Hard Sell Sales Tactics: The Sales Manager, Andy (who posed as the dealership GM in the sales process) threatened to cancel my provided $5K deposit because I was apparently asking too many questions about the car (including to see the pre-sales mechanic service report on the vehicle). If I didn’t send the wire transfer by next business day, he would cancel my purchase. I found this response & tactic very disrespectful. It was hypercritical as he spoke about how I had nothing to worry about & he & the dealership have & maintain a credible reputation.

Changing Information & Poor Communication: Once the $6-figure wire went through, information about the car changed (e.g., it only had one key not two, it doesn’t have an aftermarket exhaust control, dealer warranty information). Correspondence with the sales agent & manager diminished to not answers my calls, texts, as well voicemails.

Vehicle Damage Post Full Payment:

A) Front Splitter: The morning of vehicle shipping, the dealer's lot attendant ruined the front carbon fiber splitter. The sales agent & manager said multiple times they would order a replacement splitter & cover labor costs for install of the new splitter. Fast forward almost 2 months later they have yet to resolve this issue. They sent the cheapest CF splitter they could find on eBay (which doesn’t exactly match the existing splitter). You can see the lower quality of the replacement splitter vs the existing one. I've had to proactively provide Bell with installation quotes from multiple reputable body shops my area as Bell never followed up on installing the replacement splitter.

I was passed around to multiple sales managers (from Andy to Oscar) who didn't listen or cared to act on their word. Multiple sales managers (& the General Manager, Louis N.) have refused to pay for the new splitter installation as the quotes (est. 1-2 hours of labor) as the quotes were “too expense”, “you live out of state”, & Bell's "in-house shop could install it for way less". I asked the GM to secure their own quotes & work with a local shop since they weren’t satisfied with what I provided & Louis agreed to do so & follow up within a few business days. 3+ weeks later, no follow up receive from him. I’ve proactively called the dealership 18 times to get ahold of Louis & he has yet to be available or in the office to take my calls. I’ve left return call requests with his admin every time & I have yet to receive a call from him or anyone else.

B) Rear Driver Side Tail Light: Upon delivery of the car, the tail light housing was loose/rattling. The light itself also had burnt out/dimming LEDs in it. These defects were not disclosed in the vehicle’s sales description, nor in the sales process. There were no photos of this tail light (w/ lights on) to show the light was defective. I informed the sales agent & manager (Andy) the day after the car delivery & they stated “the car is used & they didn’t know the tail light was broken” thus "there is nothing we can do about it". They also declined to my ask to replace the tail light since it wasn’t disclosed in the listing (the replacement part will cost $600).

Do not work with this business, you will regret it. You will find better cars & more respectable individuals elsewhere. Once your funds are received, everything changes as they could care less about your business, holding themselves accountable, their reputation, & your experience when interacting with them. I have also filed a New Jersey Better Business Bureau complaint. Their BBB...

I am writing to share my extremely disappointing experience with Bell Mitsubishi, which has been fraught with frustration and challenges. Two years ago, we purchased a vehicle from this dealership and, during the paperwork process, we were pressured into leaving a five-star review, which I later retracted due to the circumstances surrounding our transaction.

At the time of purchase, we encountered aggressive sales tactics that felt more like a scam than a genuine offer. While this type of pressure is not uncommon in dealerships, it certainly set a negative tone for our experience. We drove off the lot with a vehicle that required repairs covered under our warranty. Unfortunately, it became a significant ordeal to have them honor this warranty, leading to considerable inconvenience.

Fast forward two years, our vehicle was unfortunately totaled while parked by another driver. Since then, we have been trying to work with Oscar at Bell Mitsubishi to cancel our warranty and secure a refund for the unused portion. Despite our repeated attempts through phone calls, emails, and in-person visits over the past month, we have faced constant delays and excuses. The more they procrastinate, the less refund we will ultimately receive.

Additionally, we refinanced our vehicle last year, which led to an automatic cancellation of our GAP insurance. We were issued a check for this, but as of today, we are still waiting for it—since May 2023. As I approach my due date in a few weeks, I find myself overwhelmed with the added stress of dealing with insurance issues related to the totaled car, as well as seeking legal assistance. The last thing I need is the ongoing runaround from Bell Mitsubishi regarding the two checks that are rightfully owed to us.

Given this experience, I cannot recommend Bell Mitsubishi to anyone. The lack of accountability and support has made this process exceedingly frustrating, and I hope others can avoid...

Wow Memet is amazing!! My shopping experience at Bell Mitsubishi was absolutely exceptional and all thanks to Memet. From the moment I arrived at the dealership, I was greeted with a warm welcome and top-notch customer service. The sales team was incredibly professional, friendly, and knowledgeable, making the entire process smooth and stress-free.

One of the most impressive aspects was the personalized attention I received. My sales advisor, Oscar Cardosa, took the time to understand my needs and preferences and presented several options that perfectly matched what I was looking for. I never felt pressured to make a hasty decision; instead, Juan was patient and answered all my questions in detail and with clarity.

Transparency in transactions was another highlight. Everything, from the price of the vehicle to the financing options, was explained clearly and without any unpleasant surprises. The honesty and integrity of the staff made me feel completely comfortable and confident in my purchase.

Additionally, Bell Mitsubishi's facilities are impeccable. The environment is welcoming and modern, adding an extra level of comfort to my visit. I was also impressed by the variety and quality of the vehicles available; the selection was extensive, and all the cars on display were in excellent condition.

Finally, the follow-up after the purchase has been exceptional. The Bell Mitsubishi team has kept in regular contact to ensure that I am satisfied with my new vehicle and to offer any additional assistance I might need.

In summary, my experience at Bell Mitsubishi exceeded all my expectations. I highly recommend this dealership to anyone in the market for a new vehicle. The combination of exceptional customer service, personalized attention, and complete transparency made my purchase a truly pleasant and...