Best Buy — Attraction in Raleigh

UPDATE: As of 11/16/2021, I took a chance and went I to the store for help and Joshua in TVs/Electronics was a GODSEND. He worked with me on troubleshooting from start to finish and was able to get me taken care of despite everything going on. Even he was perplexed at why the email didn't come through and never did show up. Joshua's patience and care in handling my issue is what CUSTOMER SERVICE SHOULD ALWAYS LOOK LIKE! Based on this encounter, I am modifying my stars and message. I never did get my code so I can't give 4, but I will give 3 overall but Joshua is a certified 5!

IF YOU ARE A GAMER ESPECIALLY ON THE PLAYSTATION NETWORK, BE VERY CAREFUL BUYING DIGITAL/DLC.

Bought DLC for GTA 5 online and the sales rep failed to inform me that unlike Gamestop, the digital codes are NOT printed on the receipt, but instead emailed to you. This method is a double edged sword...as it certainly provides more security on the up front, but on the back end, allows for more hiccups while in processing and transit.. should the system or best buy web/code master have some error or issue....this is what happened to me.

I bought the $49.99 digital in game cash code at approximately 1:20pm YESTERDAY. As I type this on 11/15/201, it is 11:20am the following day..STILL NO CODE EMAILED TO ME!!!

As it stands I have no code in my email and spent my money hoping to get the GTA 5 WHALE CARD 3M+ in game cash card with no success. Calling the store now forwards to a national call center (which in today terms means foreign speaking receptionist working from home taking forwarded calls in a queue, screwing up your name every second and telling you they understand your frustration....NO YOU DONT...STOP SAYING THAT!!!) and forces you to go in person to get answers (while you are already upset mind you) which because it's digital content, typically means they are not able to fix it on the store end. I have a case open with them but I do not expect the overseas reps to call me back since they are place holders and not true best buy...

I work 24 hour shifts, so I went shopping on Tuesday for Cyber Monday prices for a printer. (I can not use the computer at work for personnel business) I went to Best Buy and had a very helpful salesperson. He recommend a printer that was on sale for 59.99 that was normally 149.99. Together we read about all the features and the cost of ink refills. I was going to buy it, but want to compare it to printers at their competitors down the road. So, I asked when this sale would be over. He went to the computer and said it would be on sale until Saturday. He printed up the information and I wrote down the price and date of the sale on the information sheet. So, Thursday I went to go buy this printer. There still was the display up, but the plastic sign that had the price on the display was empty. I picked up the printer and went to check out. The price was now 149.99. I explained to the cashier about the conversation and quote I had gotten on Tuesday. He then got the manager, Lisa, to help figure this out. Lisa said this was on sale only on Cyber Monday. I explained to her the quote I had gotten on Tuesday. She said she could not sell me the printer for 59.99, but she could sell me a the lower model for 69.99. I again told her I was quoted 59.99 and had the paperwork with notes. This did not matter to her. She would not honor the quote I was given on Tuesday. She went on to explain to me the start and end dates of their weekly sales and Cyber Monday sales. I told her, I really did not care about when or how their sales started and stopped, but I did care about the quote I was given on Tuesday. She again said she could not sell me the printer for the price it was on Tuesday. I would have bought the printer on Tuesday, if I would have known the sale was going to end. I will now never put any faith in a quote from Best Buy. I also will never again shop at Best Buy because they will not live up to their word. *One sale lost on one day for Best Buy, and one customer lost for life...

My wife and I purchased a high end Kitchenaid refrigerator along with an extended warranty from this location. A little over 2 months ago, the automatic ice maker stopped working on the refrigerator. We called the Geek Squad to open a warranty service request. After a few days, a warranty service contractor came out to our home to take a look at the refrigerator. The tech was in and out of our home in approximately 10 minutes. The tech took a quick look at the ice maker, and wrote down the model and serial number. Then he told me, we should hear back from the Geek Squad within 72 hours. We never heard back from the Geek Squad, so approximately 5 weeks later we followed up with them. They told us the service order was closed, but could not justify why? They opened a new request, and before a new dispatch was scheduled we received an email from AIG regarding the refrigerator. The email basically said, AIG was reviewing our case for replacement. We haven't heard back from AIG since receiving the email. Therefore, we followed up with the Geek Squad and now they're telling us we have to follow up with AIG. They gave us a number for AIG, and when we followed up on our service request we get placed on long holds only to receive no real status on our service request. We paid few hundred dollars for a warranty in good faith, only to receive the run around when it time for Best Buy to honor it warranty coverage. AIG has promised to investigate why this issue has not been resolved, but we haven't received a proper follow up. Last time I called AIG for status I was placed on long holds twice and subsequently hung up on after waiting on hold for approximately 30 minutes. At this point, I am preparing to call the Troubleshooter at ABC 11 News for assistance in getting our service request resolved. Extremely...