Uncommon Raleigh — Attraction in Raleigh

I feel compelled to leave this feedback to hopefully warn all PARENTS of current and potential tenants . I was the guarantor on my daughter's lease for the 2024/25 school year and agreed to sign after a careful review of the entire document. What Uncommon also does, separate from the lease, is put a document in front of a new tenant to get them to sign that if they lose the 3 "plastic wristbands for guests", that are handed to them upon check-in, that they owe uncommon $4500 ($1500 per wristband). Again, this is NOT in the lease that I signed so any parent needs to be warned by this note that their son/daughter will also be asked to sign this. This is highly deceptive with a clear $$ making strategy to take advantage of our kids not knowing what they are signing. There is No reason this lost bracelet penalty should NOT be in the lease along with other "lost item fees". My daughter and her room mates all mis placed these wrist bands so I have been battling with Uncommon for 2 + months about how unacceptable and unfair this charge is. They ended up reducing it from $4500 to $150 after all my effort. I still felt ANY charge like this was unacceptable so I still did not pay. Additionally, I made multiple requests to speak to the management person that was enforcing this policy but was repeatedly told that this was not possible. The NCSU office personnel were very professional and good to work with, however, they kept saying "their mgmt made this decision and there was nothing they could do about it". Management clearly does not want to get involved in speaking to Parents/customers.

They then just yesterday turned this over to collections and my daughter started getting harassing phone calls. I then simply surrendered and paid it because I wanted the collection call harassment to end as it was stressing out my daughter. BE WARNED ON THIS PARENTS! I really look forward to the Uncommon Raleigh management response to this google post so ALL of us can see what their position is here.

hope you all have a blessed day!

there seems to be no way to respond to management comments as i have read there response below. I stand corrected that it WAS $1000 per plastic wristband, however, their response completely misses the point of the rest of my google review for some reason? $1000 per bracelet (costs them 25 cents) is unacceptable and unethical and the fact that this is NOT included in the lease agreement any parent would sign is also unethical. Yes, to their point, I have had email and zoom call interactions with "office level personnel" but i was never allowed to speak to a manager. I would love for a manager to reach out to contact me directly. i think that would be the class thing to do so this can be resolved. let's see if this happens

have...

I fear they may be taking advantage of these students who have no experience with leasing and contracts. They tried adding a stipulation AFTER my daughter's lease was signed and thought repeatedly saying "it's our policy'' negated the fact that it did not appear in the signed lease, they couldn't show it to me in writing and they did not make us aware of the policy before the lease was signed. I had a hard time explaining to the property manager and one of the other employees that a business can't arbitrarily add something to a signed contract after it's signed. I asked why we weren't informed beforehand and neither gave me an answer. I asked multiple times for them to either show me this policy in the lease or explain why it wasn't mentioned before the lease was signed--Nikki hung up on me in response and James thought condescension was the way to go. They were extremely unprofessional in their responses--rude, condescending and evasive. Neither of them would give me contact information for their respective supervisors, but I'm not sure why I expected them to, considering their failure to behave professionally during any part of the process. I wouldn't be surprised if there was a pile of small claims court cases against them for attempting to add things to signed contracts and pretending it's legally enforceable. It's sad to think they're potentially preying on students. There are many other off-campus housing developments in the area to choose from. Hopefully, none of them participate in this seemingly deceptive practice. And since they proved themselves unfprofessional by adding specific details of our transaction in their respsonse below, I'll add that they were asking for June rent to be paid in full on May 12th in a sublease for which May's rent had already been paid. They added this request verbally after the lease (which states June rent is due June 1) was signed. That seems like a detail one might mention in the legal contract or prior to it being signed. Zero stars for the team at...

Ive lived here since the building opened. I pay almost $900 a month. To any future residents i'm telling you it isn't worth paying $200 to live here. Everything we were promised and sold on when we toured was not delivered with zero compensation. The pool wasn't open at all the first semester. The 3rd floor had nobody cleaning the hallways the entire first semester. They installed the wrong size door in my room when I first moved in that I have submitted 5 maintenance requests to have fixed, and still now 10 months later it has not been fixed and has led to me having zero privacy in the room I pay so much for. The grill which also did not open until 6 months after I started paying for it has been broken since it opened with no sign of it getting it fixed. The EMERGENCY exit signs on the third floor have been broken for months. The hallways are rarely cleaned. There are holes in the walls, and the ones that have been repaired were done with minimal effort and are eye sores. The website says gym is open 24/7. This is just a complete lie. Its open 9-10 The couches are made of actual cardboard. The outdoor TV's are smashed. We were told there would be breakfast provided every morning, yet we have never been given a single bite of food. Every single lock on all the doors can be opened without a key. Coffee machine breaks once a week. First semester and beginning of second semester there were homeless people sleeping in the study lounge.

I understand COVID is the reason for some of this stuff, but yet Uncommon continues to charge the residents for it. With all these things that we have not been provided and amenities that were not repaired, THE ONLY thing that remains consistent is the rent price. $900.

Instead of focusing on fixing all these problems, Uncommon Raleigh focuses on towing people that have pay them $100/month for parking.

Dear potential future residents, I would look...