U-Haul Moving & Storage of Richardson — Attraction in Richardson

Being a business owner we’ve had the opportunity to frequent this location several times. Each time we spend over $500 so we’ve given them several thousand dollars total over the last few years. I said that to qualify the fact that we do not make this review lightly and without careful consideration. Each time we come to this location it seems like the service gets worse and worse. The folks behind the counter do not acknowledge you when you come in. Each time I have to wait in line anywhere from 15 to 45 minutes and it’s not because there is a huge line it is because the staff is extremely slow. I’m leaving this review today because it is over 100° and I am sitting in the parking lot waiting on them to unhook our trailer. I’ve been waiting here about a half hour and the person that’s on the lot would not even acknowledge or greet me. I had to walk up to him and ask him if he could help me and then he said no you have to go to the front building first. Reluctantly, I went to the front building and it was the same old show. Two people in line that were already complaining about the wait. I asked how I can get the trailer off my truck and they said well you should’ve came around to the front building and we would’ve saw you. But that’s not where I pick the trailer up from so how would I know that? I was told that I can drop the trailer myself if I’m comfortable with that but I am not. So I told them that would once again be waiting on them in the back lot. Here I am going on an hour trying to get this thing off of my truck. It is unbelievable the lack of service that we get here at...

Went in to this location to book a rental . The manager was rude., uneducated, couldnt use his head, showed no desire to try and help me out. I asked to rent a vehicle hauling trailer to haul a chasis (vehicle frame) to El Paso Texas. He said .. "because it doesnt have wheels they cant rent me anything". I said in the online reservation app it had an option to select "other" and specify what will be hauled. I had added that and wrote in I could use my own straps. The manager didnt even know uhaul protocol to do that. He showed no desire to help me out with my trailer rental needs. He had no desire to call and find out the best option and just flat out turned my business needs down. He didnt understand what I was asking and decided to say that he had no desire to help me out because I was going to ruin his equipment. I tried explaining to him that it doesnt matter how I put the frame on the wagon. Wether it was lifted with 4 guys or a forklift it really wasnt his concern. How does somebody put a car that isnt running on the trailer? He asked me to leave his store. I told him that if I were the owner of UHaul I would fire him because he is showing no signs of wanting to help the customer out. Big dissapointment with him. Nothing to do with the other friendly professional uhaul locations I have used in my life. I left his store and went to another uhaul place down the road where they helped me out without acting like I was putting them out. Just want to inform uhaul organization that they have a really bad apple as acting manager in that office. I Will never do business...

Yesterday,  February 17, 2021, I  discovered what a truly heartless employee you have @ the Richardson Tx store. It has been below freezing here for quite a while and unfortunately I ran out of propane which is how I heat my home . I had spent 2 days calling everywhere I could think of looking to fill just one bottle.  I couldn't even use electric heaters because our power had been off at least 20 hrs a day for days.  Finally I found the Richardson store had some.  I spoke with the store and him I was on my way, it was just past 4pm and he said he was closing at 5. I explained I had about 40mls to get  there and my great need for heat. I called again when we were 8 mls away and  begged him to fill my tank even if it were a few minutes past.  He led me to believe he would. Driving over extremely bad roads we pulled in at  5 on the button  and my heart sored. The propane filling station was still open and I know he saw us pull in and to it.  My husband get the tank over to it and then the most heartless man in Texas  came out of the store,  closed the filling station and told my husband to put the tank back in our truck. When I realized what was going on I was floored and began to cry and plead for him to fill it ...he walked away and left. I just couldn't believe he was going to let us freeze through another night but he did. I just thought you'd like to know the type of person you have working that store and representing your company.

Shame on him. Frozen & Disappointed, Kat...