AutoZone Auto Parts — Attraction in Richmond Hill

This has to be my most hilarious interaction with an auto store ever. I mean literally! I have never met anyone so confused at what they do for living.

First, here is some background.... website (for the product I have bought) it said that the product was 5$ and this is a reasonable price for the product, and this does not bother me much if it was wrong by a few dollars which it was wrong by 15$ was the start to something hilarious. Secondly; I walked into a store with a few people working on the shift. There was 4 people, however, one man in a red shirt which looked to be an actual store representative he will be called (embarrassed co-worker). The person who I asked for help was another mechanic/coworker with a receding hairline. He stood in a position where you felt as if he had control over you and also gladly looked as if he had an enormous ego that would take him to the end of the earth. The mechanic said that he would gladly help me like any other person would. I asked him how much it would be, and he said 20$ that was when I realized oh well they do indeed have their prices wrong again. (It seems that all of the prices are constantly never updated as they probably want to have you go there, which I may be completely mistaken on that part.) However the story goes on. I asked him why it was so expensive and he said oh that is the usual price for this (cabin air filter) product. I laughed a bit. He said yes I am sure, you probably were buying that certain product from eBay. I stood there as he leaned a bit closer to me, as his ego was uplifted by him trying to act knowledgeable. I kind of just stood there and tried not to die from laughter, so I continued on, are sure laughing, again, in uncertainty. At that moment I was either looking at an employer or a failed comedian. I am only 18 of course, I probably have no clue to what I am talking about right? Probably, happily, I continued acting dumb and he said are you sure you want to buy it, and I was like, he is joking right? Well turns out he was not, because as I was standing there blankly trying not to die inside, he says "you know it's a thing that you should replace every two oil changes." I stood there again and said sure bring it, that was me trying to not die of laughter again. 2 OIL CHANGES LMFAOOOO, he just SAID, 2 OIL changes... Ok. My time was coming for me to take a chance and leave because not only was I standing in front of embarrassed co-worker but a circus as well. He walked to go get the item and I stood there wondering ok, so at least I know I am never going to buy a car from him if he replaces his oil from anywhere to 8-20k miles. It continued though, he came back with more enthusiasm as he obviously just proved that he was one of the smartest people in the world, and as myself being young I went with his show which in my opinion was a horrible mistake to make. The four workers there however were not also wearing face masks as well and since I had gum (totally unrelated/irrelevant but also kept me from laughing) in my mouth I knew that I was in for a long ride. He asks me if I am paying with card or cash and I said card and laughed a bit confusingly as I was even questioning myself with what I was doing. I stood there and payed and left the store in actual amazed disgust. When I walked out though there was another man who was a worker who obviously did not have a face mask yet again. This was my 5 minute interaction with Auto zone :) I hope you enjoyed reading this and will make sure not to go, only left it as a 2 star because it was pretty funny and there is almost 0 star reviews. Thanks,...

If I could rate it in the negative I would. I ordered an air conditioner kit online and had it shipped to me, only to find out even though the website said it was an exact match it wasn't the correct part. We took the parts back and told them it wasn't the correct part and handed them the one that came off the car. They ordered the same exact kit to pick up the next day, went back the next day and figured out it was the same thing I already had and it was also $50 more than what I paid for it online, took them the old part again and they ordered what they thought was the correct part of course it wasn't and had to order another one, then it didn't have the switch in the back, they ordered a switch and it wasn't correct, after going back and forth 6 times with them, we finally went to a different part store to get the correct switch. The manager gave me a discount to reflect the discount I got online but it was still $30 more and I didn't get all I needed. I still had to go spend another $40 on a switch, 2 weeks into this project and still no air conditioner. I'm very dissatisfied with this store. How can you say that you have professional part people, when they can't even look at a part and type in the part number on it to order the correct part. I will not be shopping here for...

I stopped in today to get headlight bulbs for my car and plastic rivets in case they break and need replaced. I do not know much about plastic rivets so I asked the man helping me to help me find what I need. He led me to where they “would be” and left me there. Came back few minutes later and said “it would probably be easier if you just came back when they break.” He did not even attempt to help me find what I needed. So I proceeded to the check out to pay for my bulbs. He asked me if I needed anything else and I said “no.” He asked me if I had a number in their system and I said, “no.” Then he said, “is all you say is no?” And I said “excuse me?” And he said, “yeah all you’re saying is no to everything I ask you.” I didn’t say anything and paid and left. No customer should be treated this way and I will never be back to this store again. Would not recommend anyone doing business with this location if their employees can’t...