FITWORKS Rocky River — Attraction in Rocky River

The actual gym is okay, but their terms/policies are outrageous.

As far as the contract, the only gym that's worse about nickel and diming you is Planet Fitness. For instance, this is how my cancellation process went:

December 6 - I called the front desk during normal business hours, the phone wasn't answered. I left a voicemail with my name and phone number.

December 8 - I continued to call the front desk a few times between 10:00am and 3:00pm, there wasn't any answer. My call was never returned from two days before.

December 9 - The phone was answered upon another call the next day, but I was told I'd have to come in-person to quit.

December 12 - I went in-person and was finally able to cancel. I was told my last payment date would be December 19 given the notice plus my payment cycle.

January 27 - I was charged a $105.85 "administrative fee." This is what I have a major issue with. I was already charged $107.89 on September 21 when I signed up in the first place. Why am I being forced to pay an administrative fee a month after I cancelled my membership?

When I went in to ask about this and ask for a refund, I was refused. The staff member told me that the fee occurs once a year, regardless if you cancelled before the end of that one-year term. When I asked to speak to a manager, I was told they were on vacation for two weeks. Apparently there is only one manager. I was told I would receive a call-back when they returned. No one called me and I let it go because I could sense it was a losing battle. This entire scenario was absolutely outrageous.

February 15 - I was charged $71.92 for no reason. When I called the front desk, the staff member Alex answered and was very helpful. They did refund me and said it was an accident. However, if I hadn't caught the error I doubt they would've done anything.

So, I wouldn't recommend this gym at all if you don't want to be charged left and right. Here are my detailed pros and cons:

Cons: The cleanliness is not up to standards. The paper towel dispensers, hand sanitizer machines, and cleaning spray bottles are often empty at peak times. The liquid cleaning solution in the bottles appear to be watered down (although I can't be sure). I noticed people are allowed to talk on their phone/have loud conversations, even in the studios. The women's sauna doesn't appear to be wiped down or cleaned underneath the benches. As mentioned above, the policies are unfair and the sales people who sign you up for memberships omit a lot of pertinent information.

Pros: I never had to wait more than a few minutes for a machine to be available. Even at peak times, I didn't find the gym to be overcrowded. Each staff I've interacted with has been pleasant and friendly. Many of the machines are new/updated. The different options for cardio, strength, and stretching was ideal. The Cardio Theater is awesome and I liked the variety of the movie selection. The group classes I attended were great. The club manager (Michael) was professional and courteous towards me.

Overall, if money isn't an issue for you and you're okay with subpar cleanliness (considering most gyms aren't as clean as they should be), you'll be fine. If you don't want to go broke trying to pay obscene fees and/or are bothered by lack of cleaning, I'd pass on getting...

I have been coming to fitworks for over 3 years and recently the Rocky River location has declined. The gym is constantly dirty, equipment is never put away and you can never find anything due to people leaving things randomly throughout the gym, you can’t wipe down equipment after use because the paper towels and cleaner are rarely refilled. The women’s locker room is extremely dirty and the first sink in the women’s locker room has been broken for well over a year. Usually 3-4 days out of the week the women’s restroom isn’t stocked with toilet paper. You also have men cleaning in the women’s locker room and women cleaning in the men’s locker room. I find it completely inappropriate to have males cleaning the women’s locker room especially when women are trying to shower, change, and use the restroom. It is extremely uncomfortable trying to use the restroom when you have males in there cleaning and they do not leave and give women privacy.

There have also been multiple machines that have been broken for months. These machines are ones that people use on a daily basis and zero attempts have been made to fix them. It is very frustrating that time and effort has gone into the Fit+ room when you have had machines broken for months.

precor converging chest press - Aprox 8 weeks broken Strive leg extension aprox 6 weeks broken Matrix Stair master aprix since October 20th 2023 it has been broken Precor FTS glide aprox 8 weeks broken Treadmills precor aprox 2 weeks broken

Membership fees have increased without warning members. In the past we would get an email notifying us of when we could expect an increase in membership fees but this past time there was no warning. I find this frustrating and inconsiderate to not notify members.

Playland is often closed due to staff not being present, many members rely on playland to be open so they can workout only to find once they pack up their kid(s) and drive sometimes 10-20 minutes to the gym it is closed and now they have to drive all the way back home.

It is very disappointing and frustrating to see a gym that was once wonderful place to workout now turning into a gym that most people do not want to go...

This gym has a lot of great qualities. The equipment is new and well-maintained, and the staff is generally friendly and helpful. I also appreciate the cleanliness of the facility It’s definitely kept in better condition than several other gyms I’ve been to.

That said, there are some notable drawbacks. While the gym offers a wide range of machines, the layout leaves very little space between them, making it difficult to navigate, especially during busy hours, which seem to be constant regardless of the time of day doesn’t matter if it’s 10am or 10pm it will be busy . The cable machines in particular are awkwardly designed, with multiple stations packed so closely together that it’s nearly impossible to adjust weights without stepping into someone else’s space.

As a woman, I often feel uncomfortable here. The gender ratio is heavily skewed it feels like for everyone woman there’s 15 men. The environment can feel intimidating and unwelcoming at times. The lack of space, paired with the overwhelming crowd, makes it hard to find room to do free weights without being in someone’s way or vice versa.

Overall, while the gym has potential, it feels like it’s trying to scale beyond what the current space can handle. The overcrowding, tight layout, and uncomfortable atmosphere make it hard to have a pleasant workout experience.

You are also going to be paying an absurd amount for a gym that you can barely walk around in, wish I was...