GameStop — Attraction in Roseville

Horrible experience. Store is operating with little to no resources and unable to properly service customers. Came in to trade in an item and assistant store manager Blake made a dozen excuses no to help me. No keyboard or touch screen. Blamed the store for not having these things and very reluctant to help. I asked for when the manager was in to discuss the issue and was told they can’t tell me when for the safety of the manager.

Plot Twist I called another store and they pretty much disproved everything they said including asking for when the manager was available. I have a receipt, bought items before from this location, and even engaged with other customers so there was nothing that could have warranted this type of service.

I’m a black male and not surprised nor angered by interactions like this but I am very disappointed by this. Even if the tools was the issue it’s up to the manager and franchise owner to have proper tools to help...

This happens everytime I come into this particular GameStop. Same employee, everytime. All I wanted to do was buy a ps5 controller and got the warranty add on shoved down my throat by Blake even though I had said multiple times I do not want it. I have had no luck with the warranty before, I did not have the extra money for it, and I didnt think i needed to explain my financial situation to a GameStop employee but apparently he was so adamant on figuring out why I didn’t want it he kept giving me passive agressive insults until i left. Never coming to this store again. This dude should be fired. I don’t get drift on my controllers. I’ve had the same ones for 4 years...

I stopped in for a charger cord for my Wii U since my cat chewed through mine. I told them my situation and they sent me home with a charging port that you can use with the Wii U Gamepad and 2 Wii remotes. I got home and opened the package to find no cord to plug it into the wall. I called and they explained that you need to use the original charging cord to plug it into the wall. Why in the world would I come in asking for a new charging cord and want something that requires the original one?!? I CLEARLY DON'T HAVE THE CORD and now I can't return it since its a new item. The know-it-all manager that helped me is...