Play It Again Sports Roseville — Local services in Roseville

Do yourself a favor and pay the extra dollar somewhere else!!! After being a repeat customer for years at this location and having to spend $1,000's every year for our boys sporting equipment we had such a bad experience that we will never buy from this store again or any known Play it Again franchise with this type of RETURN policy. We bought a BRAND NEW item and we tried to return it after it malfunctioned within 10 days of buying and the team at this store said they did not have to take it back or give us anything for it initially (first time we have ever tried to return something at Play it Again). After much back and forth we were able to obtain store credit which is a absolute JOKE!! I will probably just give the store credit to someone else that needs it. No SUCCESSFUL Retailer in America operates like this. I imagine that the many many friends and families we are in contact within sports circles daily are going to love hearing about our recent experience! Clearly we are really sad by this event because we used to like going to this store in our backyard! If you want good service with knowledgeable employees head over to Dave's Sport Shop or Lettermen Sports. They get it and understand how to treat the...

I called the store twice to see if they were buying snowboard and ski equipment since it's June and not really the season. The first call the person said "uh yeah but um my manager does all that so like I can't say for sure but I'm pretty sure". So I called a second time to specifically ask what they would and would not take and said "I don't want to drive over there and find out ai wasted my time. I was told the only thing they wouldnt take were snowboards over a certain size. So I drove 20 minutes to the store, unloaded 4 pairs of skiboots, one pair of snowboard boats, a hemlet and a snowboard, struggled to get it into the store because none of the staff offered to help me even though there were three of them standing around doing nothing only to be told "I can't really take any of this because I already have a lot of stuff in these sizes. But I could offer you $7 in store credit for the helmet." I then had to take all of my stuff back to my car. Was again offered zero help with doors or carrying anything. Had I not called twice I wouldn't be so annoyed but I called and specifically asked what they would and would not take. That is just terrible...

This rating is based on the experience I had today trying to call and ask if they simply have a basketball pump and the guy who answered the phone said he had no idea and I asked is there someone there who does and he said “well if you’re willing to wait that the managers are very busy” and I said “OK well I am already on my way and I can wait to speak to a manager since I am already on the phone” and he said well if I’m willing to wait 15 minutes and I said why are your managers so busy that they cannot even answer a simple question for a customer and he said “well they are busy training and helping other customers”.....I’m like wow! Thanks a lot, I can take my business elsewhere then!! Can’t even help a customer who’s calling and has a question about basketball pumps, I told him “what kind of business are you running that you are so busy that you cannot help a customer. I will be writing a review!” So here’s that! Can’t even get service on the phone glad I didn’t waste my time...