Roseville Golfland Sunsplash — Attraction in Roseville

TLDR: USE PAYPAL TO PAY FOR YOUR ONLINE TICKETS TO AVOID HASSLES AND FRUSTRATION! Read the ticket redemption details carefully.

I have spent many many thousands of dollars bringing my kids here over the past decade, it has always been a fun and pleasant time until July 2025. The water park is super fun! In terms of customer service, I hope the management fixes the extreme frustration that I could clearly see that I was NOT the only one experiencing. I have no plans to go back to this location until I see reviews that indicate their management prioritizes customer service and passes that expectation on to their employees. In the past, it was very easy to pickup your wristbands at the kiosks right at the parking lot. The staff would be waiting there to help people- one of the employees I talked to said they were closing that and doing it differently now- the kiosk machines are now inside. In the past it has never taken more than a couple of minutes to get wristbands after parking. This time it took me an hour from the time we parked (not far away) to the time we were actually in the water park. I was directed from one wrong line to the next by employees. After eventually reaching the automated kiosk machines and scanning my barcode, the machine told me that an employee needed to assist. I was then directed in yet another line taking another 15 minutes for reasons that no one could explain to me. Despite there being many employees around to assist, none of them could help me- the only answer was going to stand in another line (there was only one employee at one payment terminal who could do anything).

Some helpful things you might want to know- even if you have your barcodes printed or scannable on your phone, you might be asked to present your ID and credit card. In my case, the address on my drivers license does not match my billing address on my credit card. The corporation insists on this policy- you do agree to it when you check the box to purchase your tickets. So you better not forget your ID and credit card. And you better hope you don't lose your credit card like I did- even though I had already paid for these tickets and had my barcodes and ID, they refused to give me wristbands until I either produced the credit card, or they would refund and I could pay with a different card. This person was supposedly a manager/supervisor, even though I had just lost the card minutes before. They just kept reiterating that despite being a manager they can do nothing about their draconian corporate policy. I understand mechanisms needing to be in place to cut down fraud, but I refuse to continue supporting an establishment that appears to care so little about their customers who just want to have a fun day with their family.

The staff does their best to make things right- I don't blame them at all, they are just doing what their management is telling them to do.

When this place gets busy, as you might expect it is total chaos and very long lines to talk to someone who can (maybe) fix things. If you don't want to lose a lot of time you are going to want to show up a half-hour or an hour early, before your start time.

Once you are able to actually make it into the water park, it's pretty good- lifeguards are everywhere. The food and lockers are ludicrously overpriced for what it is. Just don't bring anything of value in and try to find a table space, skip the expensive lockers if you can. For food, you can't bring anything into the water park. Pack a cooler with some drinks and snacks/sandwiches and hope that the ONE lone picnic table just outside the water park is free, or just tailgate in their parking lot.

GOLFLAND MANAGEMENT: If you are reading this, you really need to re-evaluate and reconsider how your corporate policies are affecting customer experience. Consider this: Do I have these issues at other gated admission types of places such as ski resorts? No. Would I go back if they did? No. (Also, Skype is not a thing anymore- and I'm shocked if you believe that method scales for holiday...

I’m writing to express my deep disappointment with my recent experience at Golfland Sunsplash on August 16, 2025, during my son’s birthday celebration. I spent over $400 to ensure he had a special day, but unfortunately, the unprofessional behavior of several staff members completely overshadowed what was meant to be a joyful occasion.

Throughout our visit, I encountered multiple instances of unprofessionalism that were not only upsetting but also unacceptable for a family-oriented establishment.

The most alarming incident involved a staff member at one of the water slides who began shouting and using inappropriate language toward guests. It appeared that the guests didn’t hear his instructions due to the noise level, but instead of handling the situation calmly, he resorted to cussing and aggressively blowing his whistle. This behavior was not only shocking but also completely inappropriate, especially around children.

Later, as I was exiting the lazy river (already halfway out), a female staff member insisted I get out. When I explained that I was already in the process of leaving, she dismissed me with a sarcastic “Good,” which felt entirely unnecessary and disrespectful.

Unfortunately, the issues didn’t stop there. Around 7:30 PM, my family and I had an unpleasant interaction with a staff member named Christian at the Fast Track. He informed me that I needed to wear a shirt before participating, which I completely understood. I told him I’d let my kids go first and would wear one of their shirts afterward. His response was extremely condescending and rude. The dismissive tone and unprofessional body language—flipping his hair and giving attitude—were not what I expected from someone representing your company. My children even noticed the disrespect, which made the moment even more disappointing.

Overall, the lack of professionalism, poor communication, and rude behavior from staff completely ruined our experience and, sadly, my son’s birthday celebration. I’m truly disheartened by the way we were treated, especially considering the amount of money and effort that went into planning this day for our family.

I strongly urge Golfland Sunsplash to provide proper training for its employees—especially in customer service, professionalism, and respectful communication. Families come to your facility to create positive memories, and no one should leave feeling disrespected or mistreated.

I hope you take this feedback seriously and work toward creating a more welcoming, respectful, and family-friendly environment in the future. What’s crazy is they have a lot of bad reviews and golfland hasn’t responded to any… The bad customer service starts...

It's been over 40 years since my last trip to a water park- wow have things progressed in the most delightful way.

I took my 9 year old son for his first waterpark trip- as we drove home he said it was among the best days of his life. He is a bit averse to rides like rollercoasters, so when we first arrived I tried building up in intensity, starting with the simple straightforward slides, which went well. But quickly the rides became overwhelming and scary for him.

We had brought his friend who was gung ho, so we came to a compromise where my son hung out at the water activities area for younger kids- short slides, water cannons, dunking areas- while I went on some more intense rides with his friend.

This calmed my son down and he started trying out the slides again, comparing the ones we were considering with the ones he had done already. In the end he went on nearly every ride and by the closing he was yipping and hooting and racing to get back in line.

The staff was super friendly and supportive. When they saw him close to tears at the entrance of a slide they gave him reassurances that it was not intense- no rushing, no bad vibes. There were lifeguards everywhere- so many! I felt safe with my son doing a solo slide ahead of me.

A large variety of activities, from straightforward bumping slides to super crazy ones and all in between. The wave pool was wild, the lazy pool more fun than I anticipated, the kids area had heated water that we went to occasionally to warm up.

Parking was relatively easy, check in was quick. It's a drag about no outside food, but there are ins and outs, so my plan was to eat before arriving and have food we could go back to in the car, which we never did. The food courts inside are avoidable. The parking lot is quick to access- it's not like trying to get out to your car at Disneyland.

I thought the fee was not unreasonable. If I were to break down all the rides we did, it was 18 rides for $36, so essentially $2 a ride. This was for a midweek evening session of 4.5 hours.

Overall a fabulous experience that I look forward to doing again. Great...