Burger King — Restaurant in Roseville

So I LOVE BURGER KING!! Especially this location and today i ordered 4 piece jalapeño cheese bites after asking the cashier are they spicy because I’ve never had them and she said no they have a little bit of kick but they’re really good. I said OK I’ll get an order and I I added my usual order as well with . I got it to go I was on my lunch break and when I opened the bag, I was shocked to see what the jalapeño bites looked like they were definitely something I wouldn’t even give to my dog or my worst enemy. They were hard as rocks extremely dark in color and when I tried to pry one open, it looked like it had been dehydrated no cheese no nothing literally! So , you’re wondering why I gave five stars after this happened we’ll let me explain, I went back after work to the same location cause I really wanted an ice cream cone on my way home from work and I just so happen to take the four jalapeño bites that I got during my lunch break and showed it to the young lady at the front register/drive-through and her name is “Caroline”and she was shocked to see what they had Served me She wasted no time in telling the cook that she needs a 8 piece jalapeño bites fresh as she emphasized fresh. I want them to be hot and ready and cooked right now for this customer that was served an embarrassing order during her lunch break. She apologized over and over and said that we are trained that if we wouldn’t eat it ourselves or serve it to our family, we are not to give it to our customers we are required to give the most Quality, fresh, picture perfect food to our customers every time, not just sometimes that is unacceptable. I feel that her extensive most respectful and compassion that she showed me as a customer and she took on the responsibility of what previous coworkers had done to me during the earlier shift was remarkable. She is definitely amazing at her job and takes what she does to heart. She is an awesome worker and needs to be recognized for that I give five stars. We don’t have too many people like this in our daily activities. We need more “Caroline’s” in the world. ⭐️ ⭐️⭐️⭐️⭐️!! Thank you for your exceptional Customer Service and Burger King needs to reward/recognize employees whom go above and beyond to make a bag situation better and or just giving 💯 satisfaction every time she serves any customer she represents Burger King to the...

Worse experience ever. They messed up my order, was a drive thru order. By the time I opened the bag and checked saw that it was incorrect, I called back. I was also on a work lunch so you know how that goes time wise. The manager Desiree said no prob they will replace it and put in the guest recovery book. Are you sure there won't be a problem? Do I have to come when YOU are there? No I don't have to be here, just tell them it's in our guest recovery book, just come back when you have time. Advised would not be same day. It was fine.

Came to redeem my meal on another evening. And the manager on duty is not authorized to give me my food because what she wrote down to give me is not what I originally ordered. So he calls her, she does not recall the situation. I even show him my bank statement with their store number and date of purchase for said amount of food. (Being a few days old I didn't save the receipt.) Come back tomorrow when she's working, I'm told. I'm like she literally told me there would be no problem and I just showed you my purchase date and time with your store number.

Apparently she is coming up here now.

He asks me to come inside. So much to my dismay I go inside. After waiting another 10 mins and she is not there, he finally just gives me the bag and says he doesn't want me to wait any...

Had to place our own orders, wait quite a while while the drive thru order were completed. One order came with a smile, asked if we needed anything else (such as sauce), 2nd order was sort of tossed on counter, ABSOLUTELY NO NAPKINS GIVEN, asked for mustard which a very small amount was put in a water cup and handed to us, and when we mentioned that we would barely be able to dip our fries in it, employee turned away and commented (and YES WE HEARD) That's your problem, You asked for mustard! Floors in entire seating area were sticky and we both had problems walking on it, however the bathroom next door which women's door was WIDE OPEN, and would NOT CLOSE , the floor was even worse. One of the WORST Experiences I have ever had at...