Molyneaux Home — Attraction in Ross Township

We had carpet installed yesterday, 09/26/2019. The carpet itself looks good and we were very happy with our experience with Renee during the sales process. When I initially contacted Molyneaux for in home visit, I believed I was contacting the Cranberry store. This was only an inconvenience because I had to travel to the McKnight North Hills store instead of Cranberry when I needed to look at more samples and settle up with Renee.

We shopped around and compared prices at a local carpet store as well. The prices were comparable after all of the Molyneaux ‘promos’ and special savings. We ultimately decided to go with Molyneaux because we thought the installation process would be better.

Overall, my husband and I were very unhappy with the installation process. I was told two days to install. I modified my work schedule to go in late the first day and planned for the second day to be a day I was already off. Luckily, I did not take an additional second day off. While I’m happy they were done in one day, I’m even happier I did not request an unnecessary day off from work.

I was told the installer would call me day of install to let me know what time to expect. No one called. I had to call to find out myself. Although they came within the initial quoted time, I would’ve appreciated a phone call because I had to get into work after they arrived.

Overall, the house was left in quite disarray when they were gone. Curtains were left hanging up and twisted, so very wrinkled when I had a chance to take down. Furniture was not put back the way it was originally in living room, and my husband had to take care of this. My daughter’s closet door was left off, which luckily I noticed and asked the installer to put back on track before leaving. One of our stand up lamps was left in the kitchen instead of put back where it was originally. When I moved this, the base completely fell apart. While this was an old and probably cheaper lamp, I’m upset this was not mentioned.

My daughter found a random nail in the bathroom, which she almost stepped on barefoot. (not sure why anything was even in this bathroom). I almost stepped on a loose staple today, which is kind of scary. Am I to expect to find loose staples??

Payment was very unprofessional. The installer that was in charge could not actually take credit card payment from me. I had to call the sales number and pay over the phone. After several minutes of picking the incorrect option through the automated phone message, I eventually got through to a human who could take my payment.

The thing that angers me most is that the installer actually pointed out a line in the family room where you can see the carpet is split d/t two separate pieces. While I appreciate his honesty, he basically said it’ll be fine and I won’t even notice it. To me, it felt like he was basically saying just deal with it—that’s the impression I got. Well, that’s all I can focus on in the family room now. So I spent over $6000 to have poorly installed carpet!!

We had a total of 5 rooms done. I still have two more bedrooms, hall, steps and basement to have re-carpeted. I will certainly be shopping...

I wish that I could write two separate reviews: one for the sales and customer service experience and one for the install team (except the final time a crew was sent; that crew was amazing!). We contacted Molyneaux to have flooring and baseboards installed in two bedrooms and a hallway. Rob C. worked with us through our ever changing decisions-we went from having hardwood installed to having luxury vinyl plank installed and he was kind, patient, and understanding when I changed my mind prior to install. The install team came and completed the install in one day. I noticed issues immediately, such as open nail holes on the baseboards that weren't caulked, no caulk above baseboards, no closet doors were reinstalled, and the floor in the hallway was spongey when you walked on it, flexing quite a bit. I brought this to the attention of the installers before they left to be told "that's how it's supposed to be". They went as far to tell me what caulk to buy and how to fill in the holes. When we tried to hang the closet doors back up ourselves, we realized the baseboards were installed in a way that would not accommodate the doors. We contacted our sales rep, Rob, who immediately had customer service contact us to send a crew out to fix the issues. They came out for a second time (I think the same guy who was here the first time) and were able to fix the baseboards around the closet doors, and caulked, however did a terrible job caulking. It appeared to have been globbed on and not wiped off, a piece of baseboard was installed cracked, and nothing was done with the spongey hallway flooring at that point. Sent pictures to customer service and a crew came out a third time. The hallway was fixed at this point which was great because the pieces, due to the flex, had disconnected. The man caulked and it looked a lot better, but still really globby and there was paint everywhere. The cracked baseboard was not fixed. Its a fine line between micromanaging and trusting someone to do their job and I wished I didn't have to micromanage. Its awkward to tell someone how to do their job when the same person told us "thats how its supposed to be." Spoke with customer service again who agreed to give us a $700 refund (less than 10% but still better than nothing) for the inconvenience of having to have a crew return for a fourth time, and also offered to replace all the baseboards. The last crew came and did a fantastic job with the baseboards, the difference in craftsmanship was night and day. I wished they did the install the first time and this huge headache could have been avoided. Overall we are finally happy with the floors and baseboards that were initially installed in September. It's a real shame about the first three install crew experiences because I have only positive things to say about the sales and customer...

We purchased our home in October, 2019 and the only room we knew we'd want interior work done in, would be the kitchen. The flooring was sheeted vinyl, circa 1980's maybe. We began the process of getting bids this past Feb. and March. Steve Porter came to our home for the initial visit with us quite certain we wanted ceramic flooring for the kitchen. Steve listened as we explained what we wanted and had several sample types with him. It was a good visit and he showed us some luxury vinyl tile that is very popular these days due to its "realness" and being able to provide the look of wood or stone and even with the textures of both. After his visit, we were sure we would go with LVT no matter which company we chose after receiving quotes. Then, along came the pandemic and everyone we contacted were forced to close. At least, that gave us further time to read about luxury vinyl. Once we went into the yellow phase of reopening, Steve didn't forget about us and called the day before reopening, to schedule another visit to move the process along. He was the only Representative to follow-up from the additional quotes we received. We were impressed. The second visit was short, Steve had brought LVT samples and we immediately saw what we wanted. Finally, our new floor was on the schedule! The Molyneaux office phoned about a week after Steve's final visit. The materials would be delivered June 1st (They need a few days to acclimate to our home environment) and the installation would be June 4th. The materials were delivered on-time as promised but the real bonus was that the installation could be moved up a day to June 3rd due to a last minute opening. Our installers called promptly 30 minutes ahead around 7:30am on June 3rd. They arrived by 8am and got right to work. John and his partner (Unsure of his name) took over from there. They were very pleasant company and did a great job during the install. We were surprised how clean the install was as it was being completed and by 4pm, we had a new kitchen floor. It hasn't been quite a week since our floor was installed. We love it! LVT cleans up nicely and are so happy we did not choose ceramic tile in the kitchen. The whole process start to finish went great especially given that it fell over such a difficult, uncertain period. One plus for us, Molyneaux's pricing was already competitive but the reopening brought us additional rebates! We'd definitely recommend Molyneaux to anyone considering new flooring and if they are lucky, they'll get to work with...