Flix Brewhouse Round Rock — Attraction in Round Rock

UPDATED Review: Based on management’s responses to multiple reviews, it appears the decision to automatically add an 18% gratuity to all bills has been reinforced. I encourage management to consider providing staff with a fair wage while allowing customers to show appreciation for excellent service at their discretion.

During a recent visit with a large group (10 people), the service fell below the standard I’ve experienced in the past. It was frustrating to see an automatic 18% gratuity added despite the lackluster service. When I tip $40+ ( as in this situation) it’s typically in recognition of great service -honestly, I rarely tip less than 20% when the tipping is done at my discretion. With the current policy, the gratuity no longer feels aligned with the level of service received.

The staff is consistently friendly, and in my experience, management has always been quick to address any issues when they arise.

That said, I’d like to share some feedback regarding the automatic addition of an 18% gratuity to my bill—even before any actual service was rendered. In my recent visit, I scanned a QR code to place my order from my phone and never actually interacted with a server. The only in-person contact was when my food was quietly placed on my tray during the movie. While I respect the work of the staff, it felt odd to be charged 18% gratuity for what was essentially minimal contact and self-service. At no time should a customer have to request that a server remove a gratuity from the bill that they never asked to be placed on their bill.

It’s also a bit confusing that after the automatic gratuity is applied, there’s still an option to add an additional tip. This double-tipping expectation does impact the overall experience, which is otherwise excellent.

I hope management will reconsider the policy of automatic gratuity—especially in cases where full service isn’t provided or requested. Giving guests the choice to tip based on the level of service received would be much more in line with industry standards. If the staff is being paid a fair wage- this should not...

Absolutely love this movie theater! I've been many times and will continue to go. I love the atmosphere, the customer service, the price, the food and drink options, the seating, the variety of movies offered, the location, their movie club , and the photo op areas and artists that they have to come and set up booths during major releases. I do want to address 2 things that I keep seeing in comments from the complainers giving this place 1 and 2 stars-1. added gratuity and 2. coming in late. It is true FLIX has added an 18% gratuity charge and I've been informed by my server each and every time I come of its existence. I've also been offered the option of having it taken off or addressed if I have a problem with it. In addition to that I've also been given the option of having the server take my order manually or doing it myself on line. You don't have to stand in line for your food or drinks, you don't have to carry them to your seat, you don't have to get your refills or extra napkins, and you don't have to clean up after yourself. The staff does that, so tip them accordingly. Bottom line: If you're too broke or cheap to tip, stick to watching movies at home. For the Johnny come latelys- It says on the website and in big letters on the movie screen right before the main feature (since most of the complainers have been to this theater before) that you should not be talking, have your phone out, or COME LATE to the theater. It's not anything new, it's been a major rule of theirs since they opened. Get there 20-30 mins before like they suggest and you won't have these problems. No one cares what you got away with at another theater. I personally appreciate getting my moneys worth by enjoying my food and drink and the movie I paid for. I don't want to hear you talking because you're trying to find your seat, or be blinded by your phone and taken out of my movie watching experience because your tardy behind now wants to order and the theater is dark. Be an adult, it's not that hard. Rant over. I love you FLIX BREWHOUSE and your staff is wonderful....

Update from 2024: We decided to give Flix another shot years later since it is so close to where we live. Purchased tickets through their website. When we arrived to the theater at the end of a long hallway, someone else was in our seatswith the same seat numbers. We walked all the way back to the lobby, told someone at the front, and she said casually, "oh, that happens sometimes." Apparently a third party app called Adam overbooks their seats. I'm not sure why, if it is a known issue, nothing is being done about it. By this time the only seats available were the entire row of handicap seats which do not recline and the front row. We tried the front row but could only handle it for a few minutes, as the speaker was right in front of our faces and we couldn't really see the screen. We ended up walking out and getting a refund. The people working were apologetic at least but nothing was done for our trouble. They did not seem to really care that we were put out. I hope the third party issue gets fixed for other people's sake, but I feel very silly for giving them another shot. Flix has the makings for something great if they could get the basic foundations down.

Went to Flix for the second time, ordered popcorn at the start of the movie, my boyfriend's burger came out in about twenty minutes, no sign of my popcorn, so I ordered it again. Never came. The way the seats are set up so close together really boxes you in so I couldn't even get out to go ask. Toward the end of the movie they dropped off our checks and charged me for the popcorn that I never got. We told the guy that I ordered popcorn twice over an hour ago and he just said "yeah, that's pretty common, we're slammed. " Um, an apology goes a long way. was really so hard t scoop some popcorn into a bag? The attitude about it was infuriating as well As we were walking out we saw quite a few employees just standing around outside theaters so clearly they weren't that slammed. We're...